to the child at his / her request, without requesting the consent of the parents or legal representatives, Art. 17 of the Law on the People's Advocate (Ombudsman) ”. The Child’s Phone is a platform for discussions between adolescents and children with the Ombudsman on the Protection and Promotion of the Children's Rights, it is an opportunity for their voice to be heard and it is an advantageous way for them to request and the Ombudsman intervene in solving the invoked problems. Beneficiaries of the service can also be legal representatives and any person who has information about the child being at risk or in difficulty. The purpose of the service is to provide information support / guidance to the beneficiaries regarding the means and the way of solving the allegedly violated rights, about the competent public institutions for examining the issues invoked regarding the cases of violation of children's rights. During 2019, 194 telephone calls were registered to the Child’s Phone. Of the total number of calls, 190 came from adults and 4 from children. The People's Advocate for Children's Rights was notified ex officio based on the information provided, in 17 cases regarding: domestic violence, violence by the educator, school violence, negligence on the part of parents, sexual abuse, exploitation of the child through work, precarious conditions at the place child labour, children taken from the family by the guardianship authorities, children taken by one parent from the other's home contrary to the court decision. According to the data, the number of calls to the Child’s Phone registered in 2019 has increased. The factors that contributed to the increase in the number of calls are related to the opportunity to access the number (0 800 11116) on the mobile phone, but also to the intensification of the promotion and media coverage of this service. During the service activity, the number of calls received from adults exceeded the number of calls from children. It is not only the specifics of the age, the particularities and the circumstances related to it that are the causes of the small number of addresses from the children on the given phone. Another cause is the insufficient information of children both about the existence of this phone and about the possibility to call. The Children's Ombudsman mentions another cause of the small number of calls from children - the child's lack of skills to speak personally about his / her problems, as well as the lack of confidence that he will be heard and his / her problem will be solved. In order to correct this situation, further efforts will be made by the Child Ombudsman and the team. 136