Verbal proposals, statements and complaints should be registered and reported to the person responsible for their resolution. Written proposals, statements and complaints addressed to the management of an IAB shall be registered in a journal and reported to the head of the IAB. The monitoring revealed that the right of detainees of TDFs of the IAB to appeal with complaints is not observed at the proper level. The Convention against Torture imposes on States an obligation to investigate any allegations of torture. The Committee against Torture indicates that a formal written complaint is not necessary for the onset of the State’s obligation to investigate such cases. The Committee also emphasizes that the consideration of such complaints and allegations of torture should be carried out immediately. The right of persons held in custody to file complaints against law enforcement officers is provided by a number of normative legal acts of the Kyrgyz Republic. But in practice, these individuals have little or no opportunity to file complaints for reasons such as:  lack of appropriate conditions for the drafting of the complaint (no paper, pens or appropriate lighting);  fear of being punished;  lack of qualified defense lawyers;  general distrust of the system.  According to human rights groups, the majority of victims of ill-treatment and torture prefer not to submit applications, reasonably considering such actions as not only useless, but dangerous as well. 3.5. The right to information Standard Minimum Rules provide the need to provide written information concerning the treatment of prisoners regarding the disciplinary requirements of the institution, the authorized methods of seeking information and making complaints, as well as information about their rights and responsibilities, so that prisoners can adapt to the conditions of life of the institution. It is required that illiterate prisoners be informed of these rules verbally. The Body of Principles stipulates that at the time of arrest, at the beginning of detention or imprisonment, or promptly thereafter, the body responsible for the arrest, detention or imprisonment, respectively, shall explain to the detainee his/her rights and the procedure for the realization of these rights. Each detainee has the right to receive information about their rights and how to use them in the language they understand. National Centre of the Kyrgyz Republic on the Prevention of Torture | 55