delay. Principle 78 Every juvenile should have the right to request assistance from family members, legal counsellors, humanitarian groups or others where possible, in order to make a complaint. Illiterate juveniles should be provided with assistance should they need to use the services of public or private agencies and organizations which provide legal counsel or which are competent to receive complaints. One of the factors affecting the sense of security in persons deprived of liberty is knowledge of their rights, the principles of the functioning of the establishment as well as institutions which may be applied to in situations of bad treatment. In the NMP representatives' opinion, the information should be publicly accessible without a necessity to ask the staff of the establishment for its provision. Examination of the above-mentioned issues in the visited juvenile detention centres and juvenile shelters showed that the juveniles had access to the information on the institutions supervising the observance of their rights. In the inspected establishments, the addresses of such institutions were hanging on the boards or in showcases in the places accessible to the juveniles. The exception was JDC and JS in Falenica, because the addresses of institutions were hanging in the housemaster's room, thus, they were not publicly accessible, moreover, the rules of procedure in the establishment contained an improper provision stating that: at the juvenile's request, the director provides her with the addresses of institutions established to respect human rights. In JDC in Mrozy, the visiting persons noticed the lack of the addresses e.g. to the Ombudsman for Children, however, the management indicated that these data were available for the juveniles but due to the carried out renovations they forgot to hang them again. The information about the rights and duties of the juveniles was also available in those establishments. As a result of the interviews carried out by the National Preventive Mechanism representatives with the juveniles, it was found that most of them knew where the rules of procedure were available, should they wish to see them again. However, not all interviewees were able to identify the person to whom they could apply in the event of being wrongly punished (eg. JDC in Mrozy). These are alarming signals that indicate the need to establish in these types of establishments a clear and intelligible mode of appeal against the punishment imposed of which the juveniles will be informed. In this report, it is worth to indicate that on 13 April 2010, the Ombudsman sent another letter70 to the Under-secretary of State at the Ministry of Justice on the preparation by the Ministry of Justice of a handbook for the juveniles placed in juvenile detention centres and juvenile shelters which would include the information about the juvenile's legal situation, his/her rights and duties and the institutions, to which he/she may apply in a situation when his/her rights are being violated. In the reply of 19 May 2010 on the earlier letter of the Human Rights Defender in this case, the Under-secretary of State at the Ministry of Justice informed that the Ministry of Justice planned to develop a standard model for the information about the rights and duties of the juvenile for all juvenile centres. In addition, the manner of disseminating this information among the juveniles, which takes into account the need to ensure                                                              70 RPO-603898-VII/10