3) assistance, consisting in: (…) e) stimulating the initiation, maintenance and development of contacts with the family and local community. Patients could leave the visited centres having obtained a relevant pass, which was issued upon arrangement with a psychiatrist. In SCC in Jedlanka patients could leave the centre without a prior pass; only incapacitated persons could leave the centre having arranged the leave with the personnel. Correspondence was received directly in the centres. e) Right to complaint Ordinance of the Minister of Labour and Social Policy of 19 October 2005 on social care centres (Dz.U. No 217, item 1837) Article 5(1) A social care centre, regardless of type, shall provide services: 3) assistance, consisting in (…): k) an effective lodging and examining of complaints and applications of residents. In all establishments, the representatives of the National Preventive Mechanism recommended to properly organize the register of all complaints and applications (both written and oral) submitted by residents. According to declarations made by administration of visited establishments, books of complaints were empty since nobody lodged written complaints. Problems were signaled orally, they were not recorded, since – in the administration’s view – there was no such need, as they were not complaints as such. According to visiting teams, such situation raises doubts, therefore they recommended recording such cases in books of complaints. Director of “Leśny" SCC in Warsaw explained that complaints contain phantasms such as radiation, tapping, introducing gas to rooms) and serve as information for a resident’s treatment. Treating them as complaints in the understaing of the law would be inappropriate since it would require the application of a relevant procedure, among others, notification on the method of dealing with a complaint, which would lead to a dynamic development of a delusional system. On the other hand, as regards the recommendations of the National Preventive Mechanism concerning the recording of complaints, the director of SCC No 3 in Łódź indicated that the current state was in accordance with relevant regulations and the empty book of complaints should be treated as a positive evaluation of the personnel's work. Directors of SCC in Radom and Jedlanka positively responded to remarks in this regard and informed the representatives of the National Preventive Mechanism that recording both written and oral complaints would be carried out on a daily basis.   7.7. Centres for foreigners   In Poland there are several accommodation centres for foreigners (open) and detention centres for foreigners (closed). It needs to be explained that persons who submitted an application for asylum during border control and have no right of entry to the territory of Poland or illegally stay in the territory of Poland can be placed in a