Part Two Here, and Now: Sustaining Victims of Human Trafficking from Referral to Recovery Part two shares the clinical experience of the Helen Bamber Foundation in all aspects of its work with victims of trafficking. It explains the benefits of multi-agency co-operation and outlines core therapeutic principles and methods for working in contact with victims. It explains therapeutic work which specifically addresses the trafficking experience and HBF’s approach to care, which is designed to be effective for each individual’s protection and to enable their long term, sustained recovery.85 7 Applying Therapeutic Principles to Contact Work with Clients HBF staff apply basic therapeutic principles to all of their contact work with clients, and through training and advocacy encourage other organizations to do the same. This means that staff lend the same level of consideration to a person’s individual needs whether they are working with them in the course of formal therapy, in a class or group activity or assisting them with referral/legal/housing or administrative matters. It is an approach which ensures that transition between HBF’s internal services is as seamless as possible. Clients need to feel at all times that HBF is a place of welcome, kindness, professionalism and community. The therapeutic approach requires appropriate interaction with clients that is sensitive to their culture and gender. Friendliness, use of appropriate and affirmative eye contact, positive engagement in dialogue, regard for clients’ personal space, listening and patience is a reliably main- tained, consistent response. This helps to build individual strength and confidence over time. It maintains a known and “safe” environment for people who may not have any other “safe place” to go to and it echoes the development of therapeutic relationships of trust with clinicians. In doing so it supports individual recovery progress. HBF staff are always aware of the dangers of re-traumatization and self-harming behaviours in this client group and respond calmly, sensitively and pro-actively to their needs. Observing professional boundaries of relationship in all circumstances helps clients who are traumatized to feel safe. 7.1 Prioritising Practical Needs Maslow’s Hierarchy of Needs is a useful starting point to discuss the prioritization of practical needs for victims of trafficking. This is a well-known psychological model in which human needs are set out in an upward trajectory. The most basic physical needs are defined at the bottom of the pyramid and the “higher” psychological needs appear towards the top of the pyramid. 89