STATISTICS OF PROCEEDINGS Reception of individuals In 2013, 94 individuals came to a reception in the Office of the Chancellor of Justice, which is 85 people less than in 2012 (see Figure 15). PART III PART II PART I 8. Figure 15. Number of persons coming to reception with the Chancellor in 2000–2013 PART IV Similarly to the previous years, the largest number of people coming to a reception were from Tallinn and Harju County (70 and 11 people respectively). Questions raised during the receptions most frequently concerned issues relating to family law and pre-trial criminal procedure (9 persons both), followed by issues of civil court procedure (8 persons), social insurance law and enforcement procedure law (5 persons both). Mostly, people coming to receptions needed clarification concerning legislation, and legal advice. 9. Conclusion Similarly to 2012, the number of petitions received by the Chancellor of Justice decreased during the reporting year. In 2013, the Chancellor received 1901 petitions, which is 6.8% less than in the previous year. In total, the Chancellor opened 1552 cases, which is 3.6% less than in the previous year. During constitutional review proceedings, in 10 cases (i.e. 7.4% of the total number of review proceedings) the Chancellor found a conflict with the Constitution or an Act. As a result of ombudsman proceedings, the Chancellor found a violation of the principle of good administration and lawfulness in 84 cases (i.e. 50% of the total number of ombudsman proceedings), of which 8 were resolved by the institution in the course of the proceedings. Periodic decrease of the number of cases opened could also be seen in the previous years (see Figure 1). No significant changes have occurred in the distribution of the types of cases. As a particular development in the reporting year, only a certain increase in the share of the ombudsman proceedings could be pointed out. 86 Most cases were still opened based on petitions by prisoners to resolve issues relating to criminal enforcement procedure and imprisonment law falling within the area of government of the Ministry of Justice. In the majority of these cases (78.9%), no substantive supervision proceedings were initiated.