Each of the scheduled visits took 1-3 working days depending on the size of the establishment and the number of persons held there. It should also be noted that before such visits special preparations are made within 1-2 working days. Thus, applications, complaints and appeals received by the Commissioner from different sources in respect of the institution to be visited, information obtained from mass media or submitted or disseminated by NGOs, as well as facts revealed during previous visits are analyzed on merits, the scope of issues to be focused on is defined and a list of questions is drawn up. In 2009 were conducted 416 visits to the establishments falling under the jurisdiction of the NPM, out of which 283 were scheduled and 133 were adhoc visits. Out of the mentioned visits, 294 visits were carried out to the establishments under the MIA, 108 to the establishments under the PS, 2 to the InIs of the MNS, 2 to the establishments under the MD, 6 to the establishments under the ME and 4 to the establishments under the MH. In 2010 were conducted 396 visits to the establishments falling under the jurisdiction of the NPM, out of which 320 were scheduled and 76 were ad-hoc visits. Out of those visits, 274 visits were carried out to the establishments under the MIA, 94 to the establishments under the PS, 2 to the InIs of the MNS, 3 to the establishments under the MD, 4 to the establishments under the ME, 11 to the establishments under the MH and 8 to the establishments under the MLSPP. During visits carried out to any of such establishments, the issues like detention conditions, treatment of detainees by staff, state of medical services, food ration, food quality, as well as reformatory means applied to convicts, organization of their leisure time were primarily focused on. During visits carried out in the role of the NPM, as in previous years, numerous talks were conducted with detainees both in a group and in private. During talks a visiting team gets acquainted with the problem or complaint the detainee has and tries to solve them, as much as possible, on-site. With this aim in mind, the management of the establishment is given relevant recommendations for the elimination of deficiencies and shortcomings revealed during the visit and, if necessary, the corresponding ministry is appealed to and in most cases this or another shortcoming is eliminated. 33