Section 4. Findings Complaints 4.49 Our survey indicates that the majority (87%) of children in custody knew how to make a complaint, and this did not vary significantly or substantially between types of custody or establishment. 4.50 However, when asked about the effectiveness of the complaints procedures, lower proportions of children reported that complaints were dealt with either fairly (35%) or promptly (32%). In relation to reported fairness, this varied from 47% at Medway to only 25% at Parc. Figure 22: Were your complaints usually dealt with fairly? 4.51 36 In terms of the timeliness of responses to complaints, there was even greater variation across establishments, ranging from 15% of children reporting that complaints were dealt with within seven days at Feltham to 70% of children at Rainsbrook. Children in Custody 2018–19