-67 Trust, support and accessibility • How approachable/friendly/helpful is the staff to you? • Do you feel that the staff cares about your needs? Tell us about a situation in which your felt supported. • Do you trust the staff in your wing? Do you feel like the staff trusts you? • Is there a member of staff you can turn to for help if you have a problem? Power/authority and fairness of the regime • On a scale from 1-10, how fairly would you say you are treated? • Do you feel treated differently or discriminated against by staff? Why? In which situations? • Do you feel that staff is hiding behind formal rules and regulations so they do not have to interact informally with prisoners? Can you give an example? • Have you ever felt that decisions are taken arbitrarily? Why did you feel that way? • On a scale from 1-10, how fairly do you feel that the disciplinary procedure are? • Can you think of a situation in which the staff over-used their power? • Did staff every threaten you will the refusal of certain services? • How does the staff show their authority the most? • Do you feel that you have some power over your own life or are things just happening to you? • What is your experience with requests and replies/ decisions? • Is it easy to make a request? Are requests dealt with fairly/quickly? • Do you think that requests get lost or disappear? • Did you ever apply to speak to the director or some other member of the prison management? If someone came to see you, how long did it take? • Do you receive answers and reasons for decisions taken? Monitoring Prison Violence