STATISTICS OF PROCEEDINGS Reception of individuals In 2012, 179 individuals came to a reception in the Office of the Chancellor of Justice, which is 39 people more than in 2011 (see Figure 15) PART III PART II PART I 8. Figure 15. Number of persons coming to reception with the Chancellor in 2000–2012 Similarly to the previous years, the largest number of people coming to a reception were from Tallinn and Harju County (95 and 17 people respectively). Questions raised during the receptions most frequently concerned issues relating to civil court procedure (22 persons), followed by issues of pre-trial criminal procedure (19 persons), social insurance law (14 persons), law of obligations and international law (12 persons in both cases). Mostly, people coming to receptions needed clarification concerning legislation, and legal advice. 9. Conclusion Similarly to 2011, the number of petitions received by the Chancellor of Justice decreased during the reporting year. In 2012, the Chancellor received 2040 petitions, which is 3.9% less than in the previous year. In total, the Chancellor opened 1610 cases, which is 7.4% less than in the previous year. During constitutional review proceedings, in 13 cases (i.e. 13.3% of the total number of review proceedings) the Chancellor found a conflict with the Constitution or an Act. As a result of ombudsman proceedings, the Chancellor found a violation of the principle of good administration and lawfulness in 42 cases (i.e. 38.5% of the total number of ombudsman proceedings), of which 2 were resolved by the institution in the course of the proceedings. Periodic decrease of the number of cases opened could also be seen in the previous years (see Figure 1). At the same time, there has been a constant increase in the number of cases where the Chancellor was unable to help the petitioner directly through his proceedings. No significant changes have occurred in the distribution of the types of cases. As a particular development in the reporting year, only a certain decrease in the share of the ombudsman proceedings could be pointed out. 48 In 2012, the Chancellor made nine proposals to the Riigikogu, which is significantly more than in the previous years. The Chancellor also had to submit to the Supreme Court considerably more opinions in constitutional review cases.