78 during the entire time he was placed there from January 27 till February 09, 2018, he was allowed to smoke 1 time a day, cannot get a medical examination on this health state), but no reaction from the administration followed. The above mentioned situations with complaints in pre-trial detention centers are confirmed by the results of other visits. The NPM members report on visiting the establishment 158/1 of the Department of the penitentiary system in Zhambyl oblast on September 25-26, 2018 claims that according to the opinion of some of the interviewed convicts, their complaints do not reach the addressees, since they do not receive answers. Apparently, due to the inefficiency of the existing complaint system, personal meetings with investigative detainees and convicts are more effective. At these meetings, being confident of their confidentiality, the prisoners speak out on painful issues. So, when visiting the establishment CONSOLIDATED REPORT LC-169/1 of the Department of the penitentiary system in Kyzylorda oblast, 5 persons were interviewed. The complaints of these persons concerned the procedural rules, namely the accused E., on newly discovered circumstances in a criminal case, was brought from Atyrau for a confrontation on February 16, 2018. She does not agree with the decision made on April 17, 2018 and wrote a petition to the city prosecutor’s office, but she was not given the number of the outgoing document, on April 19, 2014, she again filed a complaint. O., who is wanted for a crime, under Article 188, Part 2 of the Criminal Code of the Republic of Uzbekistan, was detained on January 17, 2018 and placed in the temporary detention center, and subsequently in pre-trial detention center. He complains that the court hearing was held without his participation, he was given a sanction for 40 days. When the prosecutor visited him, he expressed his complaints, in particular, that he was unable to contact his relatives in