Annual Report 2012: Spain’s National Preventive Mechanism Booklet with the center’s regulations, and he said that he was not aware of said booklet. The educator on duty in said unit was asked about this matter, but was unable to satisfactorily explain why this minor did not have a copy of said booklet in his room, even though there was a copy in the educator’s office. The only center that informs minors of the habeas corpus procedure is «Zambrana» The lack of documents of some foreigners, or the difficulties encountered to provide them with documents, is a source of concern Filling out the Logs or Registries correctly is essential The «Teresa de Calcuta» center does not have a Record of complaints 118 147. The «Zambrana» center is the only one that gives minors, when they are admitted, verbal information of the possibility of filing proceedings of habeas corpus, but none of the three centers provides information of this right in writ­ ing, contrary to the proposal made in paragraphs 476 of the 2010 Annual Report and 176 of the 2011 Annual Report. 148. Once minors have been formally admitted, the admission is reported to the juvenile courts, the Spanish Public Prosecutor’s Office, the minor’s legal guardi­ ans, the corresponding department of the regional autonomous community and the consular authorities in the case of minors who are foreigners. However this last notification is not performed at the «Zambrana» center, contrary to the state­ ment expressed in paragraph 178 of the 2011 Annual Report. In respect to minors and adolescents of foreign origin the lack of documents for some of them is a source of concern, together with the difficulties centers have to obtain said docu­ ments. As pointed out at the «Teresa de Calcuta» center, this has led to a para­ doxical situation whereby some minors, whether wards of the autonomous re­ gion or not, remain undocumented during their stay at the center and even lack any documentation when they are released after serving the custodial measure imposed, impeding their integration in society, as highlighted in paragraph 193 of the 2011 Annual Report. 149. Centers must have Registries or Logs in which to record specific actions or incidents, and must register the latter properly, in order to control and assess the center’s day-to-day operations. 150. The «Teresa de Calcuta» center provides minors in custody with informa­ tion on their right to lodge complaints with the center’s director or the competent authorities outside the center. However, the center does not have a Record of Complaints in which minors can address their requests or complaints to the center’s director, to judicial authorities, to the Ombudsman Institution or to oth­ er similar institutions in the Community of Madrid, as stated in paragraph 204 of the 2011 Annual Report. Even though the center has a system for the participa­ tion of minors in internal group and module meetings, the system is not meant to replace the possibility of having properly established channels for individual complaints (suggestion boxes, official forms to file complaints or suggestions). During the interviews several minors in custody mentioned that they had tried to process complaints in writing and they had been discouraged from doing so and encouraged to communicate the complaints verbally. The «Las Palmeras» center does not have a Record of Complaints, although it does have standard forms for making allegations, petitions and complaints that are kept in the records, in which there was evidence of the director’s refusal or authorization. This center THE OMBUDSMAN OF SPAIN