Long-term Deprivation of Liberty also lacks computer records of disciplinary proceedings and application of re­ straint methods and personal searches, making it impossible to store, process, and sporadically consult data and to prepare reports and statistics regarding these matters. A recommendation was made to have these deficiencies corrected. The «Zambrana» center has a computerized Record of requests, complaints and appeals where the ones made in writing and presented in open or closed enve­ lopes are recorded, but not the ones submitted verbally. On consultation of this Record, it was noted that 210 requests, complaints or appeals had been made since 1st of January 2012 until the day prior to the inspection visit, of which 45 were submitted in closed envelopes, and that when they were submitted in open envelopes the content appeared in the section of the form labeled as «Matter». 151. The «Zambrana» center also has Record of means of restraint, in which it was noted that from the 1st of January 2012 until the day of the inspection visit, only personal restraint (on 91 occasions) and physical restraint (on 56 occasions) were recorded. The Record does not indicate, in any of the interventions except one, that temporary separation had to be employed, even though the computer program used to record the interventions does have that option. Several reports of incidents were randomly examined and it was noted that temporary separa­ tion in the area of the center specifically intended for that purpose was not infre­ quent, as confirmed by the minors interviewed, some security guards and mem­ bers of the management team. The latter justified the fact that it did not appear in the Record of means of restraint because it was considered an «educational meas­ ure» or «a measure to distance the minor from the others until he/she calmed down following an incident», not comparable to a real separation. The «Zambrana» center The 2011 Annual Report of the «Teresa de Calcuta» center contains references to 90 physical restraints (64 in units where minors live together and 26 in the therapeutic unit), as well as 317 separations from the group. According to these figures, ap­ proximately one out of three minors in custody in units where minors live together and one out of two in therapeutic units have been restrained. The structured inter­ views carried out by the external specialists with the minors revealed considerably higher figures of minors who said they had been restrained in the course of the past month, indicating either that not all restraints are recorded by the center, or dis­ crepancies regarding what is considered to be a restraint, with the ones not consid­ ered as such recorded administratively, and what the minors declare in the inter­ views as a restraint. However, it was not possible to establish the exact manner in which restraint statistics are determined in order to verify their reliability. According to the annual At the «Las Palmeras» center there is no Registry of application of means of re­ straint, although a report is drafted and included in the minor’s personal file, as verified. The director informed the inspection team that since the center was opened, restraint had only been applied on five occasions, two years ago, to two female minors (three times on one and twice on the other). Personal restraint is always applied by an intervention assistant technician and if necessary the assisTHE OMBUDSMAN OF SPAIN has a Record of means of restraint report of the «Teresa de Calcuta» center, in 2011 90 physical restraints were performed At the «Las Palmeras» center there is no Registry to record the application of restraint measures, although a report is drafted and attached to the minor’s personal file 119