88 ANNUAL REPORT 2011 ­ eing, until the relevant appeal authority or authorities may have processed the b appeal. Pursuant to section 7(2) of the Ombudsman Act, the courts are outside the Ombudsman’s jurisdiction. Therefore, complaints concerning e.g. courts have to be rejected, and in this case the rejection is final. In the statistical overview, we have attempted to gather the various figures and information under clear themes: How many cases did the office open? How many cases did the Ombudsman conclude? How long did it take to process the cases? These themes have been dealt with separately in the Director General’s article on pp. 19-27. This appendix considers the issues: What did the Ombudsman do in the cases concluded in 2011? What did the cases concern? Which authorities were ­affected?