Report on the Performance of the Activities of the National Preventive Mechanism for 2019 announcements and conversations, including the right to submit complaints, this is still not enough, so psychiatric institutions should additionally improve their complaints mechanisms, among other things by keeping integrated records of complaints and answers. Use of measures of coercion on persons with mental disorders is allowed only exceptionally, in particularly urgent cases of serious imperilment of one's own or another's health, and only to the extent, and in a way that is absolutely necessary to avert danger, after non-coercive measures failed to do so. All patients have the right to protection from medically unjustified limitations on their movement, or separation. However, the medical documentation often does not contain records of the de-escalation techniques used before measures of restraint are, and patients who have been committed voluntarily still do get restrained, which is not in accordance with CPT standards. Namely, if it is believed that using coercive measures in cases of voluntary confinement is unavoidable, but the patient does not consent, his legal status should be examined. Despite the recommendations from the 2016 and 2017 reports, no special records have been set up to register the use of coercive measures, which would make it possible to establish how often they are applied, that is, which would allow their monitoring and analysis. Hence, there is still no data on who decided on their use, when they did so and why; which measure of coercion has been applied, which actions preceded it, or on monitoring a patient's physical and mental health, and on the termination of the measure. 22 1.4. HOMES FOR THE ELDERLY During 2019, we made an unannounced visit to the Home for the elderly Duga in Zagreb, in order to establish how well the users' human rights are respected, especially regarding their medical care and in situations that might constitute limitation on the freedom of movement. In earlier reports, we pointed out the necessity that the user must sign the admission agreement himself/herself, and that in cases of inability to do so due to a serious health condition, and where there is no legal guardian, the Social Welfare Centre has to be informed in order to appoint a special legal guardian. Despite this, it was found that in this Home as well, admission agreements are signed by the person paying for the accommodation, usually a close family member. Such practice is unacceptable, as any form of being held in an establishment without having given consent constitute