entitlement appropriately. It is, therefore, imperative that prisoners had access on later stages too to the information about their rights in general as well as the right to lodge an application/complaint and consideration procedure in particular. The Public Defender deems it important that a social worker should be more involved in the process of explaining prisoners about their rights and ensuring their adequate awareness. In particular, the social worker, a few days after a prisoner’s admission to a penitentiary establishment, should explain to him/her the rights and duties in detail; should submit information about lodging an application/complaint and procedure for its examination; explain the competence of a social worker; and submit all necessary key documents. Within reasonable intervals, social workers should carry out individual and group works with prisoners on the topic of their rights and duties, and the procedure of lodging an application/complaint as well as its examination. In the Parliamentary Report of 2015, the Public Defender of Georgia recommended to the Minister of Corrections to improve the procedure for lodging prisoners’ applications/ complaints. To this end, the Public Defender recommended to the Ministry to increase the role of social workers in drafting the wording of applications/complaints and selecting its relevant recipient; to provide a translator for the prisoners without the command of the Georgian language; and to develop and disseminate to prisoners brochures containing practical information in various languages explaining in detail and in simple terms the procedure for lodging an application/a complaint as well as for its consideration. The Public Defender of Georgia observes that this recommendation has not been fulfilled. The monitoring conducted by the Special Preventive Group revealed that prisoners face difficulties in formulating their claims and define the recipients for their complaints. This is particularly problematic when prisoners are unable to properly read and write in Georgian. According to the existing practice, in such cases, prisoners ask other inmates for help. In the opinion of the Special Preventive Group, social workers should be more involved in the process of lodging an application/a complaint to enhance the practical realisation of these rights by inmates. Social workers should extend qualified assistance to inmates. Those prisoners who do not have the command of the Georgian language should be provided with a translator’s services. Furthermore, brochures containing practical information in various languages explaining in detail and in simple terms the procedure for lodging an application/a complaint as well as for its consideration should be developed and disseminated to prisoners. In the Parliamentary Report of 2015, the Public Defender of Georgia recommended to the Minister of Corrections to make accessible for prisoners in cells all legislative acts and information about the procedure for lodging an application/a complaint as well as for its consideration The Public Defender considers that this recommendation has not been fulfilled. In particular, the statutes of penitentiary establishments still contain a statutory prohibition for remand/convicted persons about keeping any papers, including official documents exceeding 100 pages. This does not include copies of court sentences and decisions, one copy of receipts for money, items and valuables that have been handed in for storage. 120 HUMAN RIGHTS SITUATION IN CLOSED INSTITUTIONS