7. DEPARTMENT FOR EMERGENCY RESPONSES Early in 2019, at the institution of the Protector of Citizens the Department for Emergency Responses (hereinafter: the Department) was established to act upon the cases which require urgent reaction and do not accept delay. These cases involve the following: 1. The cases where there is an assumption that the complainants might suffer material or other large-scale damage and irreparable damage; 2. The cases where the Protector of Citizens may initiate the procedure even before all legal remedies are exhausted (if the complainant would sustain irreparable damage or if the complaint would refer to the violation of the good administration principle, especially the unfair treatment of the complainant by the administrative authority); 3. The cases where it is indicated to the violation of rights which caused or may cause great public anxiety, emergence of material or other large-scale damage or irreparable damage; 4. The cases which indicate to gross violation of rights. In the reporting period the greatest number of cases which were labeled as urgent were created in the fields of the rights of persons deprived of their liberty, real estate cadaster, actions of the MoI, social protection, energy and mining, and construction and infrastructure. In the field of the rights of persons deprived of their liberty the oversight procedure was initiated most frequently towards the institutes for the execution of criminal sections, i.e. the operation of their security services and health protection services was controlled. With the real estate cadaster, the oversight activities were conducted toward the Republic Geodetic Authority and toward regional services for the real estate cadaster because of the untimely actions. The actions were taken toward MoI most frequently upon complaints which referred to the performance of administrative activities which were entrusted to this ministry. In the field of social protection, the overseen authorities, as a rule, were the centers for social work upon complaints which indicated to shortcomings in the provision of services of social protection. The complaints in the field of the rights of persons with disabilities referred to labor-legal status of employees and violation of labor-legal regulations. In the field of energy and mining, the most frequently controlled was the regularity of actions of operators of the distributive system of “EPS Distribution” Belgrade in the electric power cuts and termination of the electric power supply. In the field of construction and infrastructure, all complaints referred to the dissatisfaction of citizens by the provision of the Law on Housing and Building Maintenance which regulates the position of tenants for indefinite period of time in flats owned by citizens, endowments and foundations. During the reporting period, 12 direct oversights of the operation of the institute for the execution of criminal sanctions, seven oversights of the operation of the institutions of social protection and four direct oversights of the operation of the Belgrade Border Police Station (upon the complaints of persons who sought asylum in the Republic of Serbia) were conducted. A number of oversights was conducted in cooperation with the Department of the National Preventive Mechanism. Furthermore, the direct oversight of the operation of the Ministry of Education, Science and Technological Development was conducted with regards to the postponement of the final exam in mathematics and direct oversight of the operation of one primary school with regards to the information obtained from the media on bullying. The Protector of Citizens visited the residential area in Makiš, after receiving the information on the alleged coercive eviction of Roma families who do not have concluded contracts on the use of residential containers in this residential area. In total 21 visits were paid to complainants in order to collect more detailed information through direct conversation on the problems - 116 -