calculation, which represents actions in compliance with the first initiative of the Protector of Citizens. In the field of transportation and traffic infrastructure, acting upon complaints which indicated to the problems which citizens face at the territory of local communities Siva Stena, Voždovac, near the E75 highway, with regards to the safety of pedestrians at this section and construction of pedestrian overpass, the Protector of Citizens issued the opinion to the Secretariat for Transportation of the City Administration of the City of Belgrade, PUC “Putevi Srbije” and Ministry of Construction, Transportation and Infrastructure to consider and take all available measures and activities within their competences and authorizations with the aim of the improvement and provision of a higher level of safety of all participants in traffic as well as the reduction of potential deaths and injuries of all participants in traffic at the specific section.237 In the reporting period the complaints of persons deprived of their liberty most frequently referred to the illegal application of coercive methods by members of the institute security service, accommodation at institutes, inadequate provision of health protection, failure to act by the institute administration upon complaints of convicts, detained, etc. Upon the confirmation of illegality and irregularity in acting of members of the security service toward convicted persons, the Protector of Citizens issued to the Administration for the Enforcement of Penal Sanctions and DRC in Pančevo recommendations in order to correct identified irregularities, upon which actions were taken entirely.238 In the field of defense, the reporting period was marked by conducting of oversight procedure of the operation of the Ministry of Defense upon the complaint of the Association of Military Homeless Persons of Serbia to the treatment of the users of temporary accommodation at the “Bristol” hotel by the Ministry. Complainants were dissatisfied by the manner in which the Ministry organized the distribution of granted flats and by the fact that it took the stand that some of them do not have the right to be granted accommodation at all. After conducted oversight control, numerous omissions in the operation of the Ministry were identified, and among them the most important are the following: individual users of the accommodation were offered the accommodation in a flat without stating the data about the number of the flat, floor, structure and size, which is why these persons could not consider the offer and decide on their acceptance; the Ministry of Defense by its Decision239 put in an unequal position users of the temporary accommodation who became pensioners after passing of this decision in comparison to the users who became pensioners before its passing; the Ministry of Defense offered to some users temporary accommodation at various locations, even though they are members of a family household. With regards to noticed omissions the Ministry received the recommendation for its removal.240 Monitoring of the activities of the Ministry upon recommendation is still in progress. In the field of activities of the Ministry of Interior (hereinafter: MoI) complaints most frequently referred to untimeliness and inefficiency of actions in issuing personal documents to citizens, in situations when due to the legal position in which citizens were fast and efficient actions of the MoI was necessary. In the greatest number of cases the MoI would, after the Opinion available at: https://www.ombudsman.rs/index.php/2011-12-11-11-34-45/6161-m-2. Recommendation available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6276-pz-u-p-ncvu-d-ispi-dg-v-rn-s-z-p-sl-nih-d-p-s-i-su-nj-n-n-z-ni-i-n-pr-viln-p-s-up-nj-pr-sud-ni-lici. 239 The Decision on the use, management, maintenance and record of the facilities for the temporary accommodation of professional members of the Army of Serbia and employees at the Ministry of defense, “Official Army Gazette“, no. 22/15. 240 Recommendation available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6228-z-sh-i-nigr-d-n-upu-i-pr-p-ru-inis-rs-vu-dbr-n-p-v-d-r-sh-v-nj-s-us-s-n-r-h-l-bris-l-u-b-gr-du. 237 238 - 120 -