for increased housing costs as well as illegal determination of the right to solving of housing needs. As for the Rulebook on Solving of Housing Needs of employees at the Ministry of Defense and Serbian Armed Forces161, as well as the conditions for solving of their housing issue, during the previous year there were no announced changes implemented, even though the need for passing of regulations which would remove identified problems and contribute to more complete and efficient solving of housing needs of employees at the Ministry of Defense and Armed Forces of Serbia is still present. Acting upon the received complaint, the Protector of Citizens confirmed that the Ministry of Defense committed an omission to the detriment of the rights of the complainant in the procedure of passing of the decision on his right to work because in deciding in repeated procedures in the same administrative case there was no acting upon binding remarks and legal interpretations from the verdicts of the Administrative Court and decision of the Constitutional Court. With the aim of the removal of the identified omission, the Protector of Citizens issued to the Ministry of Defense the recommendation that without any delay the option of passing of a corresponding act which would amend or annul its decision should be passed acting upon binding remarks and legal interpretations from the verdicts of the Administrative Court and decision of the Constitutional Court. Furthermore, the recommendation was given to the Ministry of Defense that a written apology should be sent to the complainant due to the omission committed during deciding on his right to work. The deadline of 60 days since the day of the reception of the recommendation was given to the authority to act upon recommendations and inform the Protector of Citizens on acting with the submission of relevant documentation and other evidence on the basis of which it can be determined with certainty that there were activities upon the recommendations of the Protector of Citizens. The deadline for actions upon recommendation is in progress. During the reporting period, the Protector of Citizens issued to the Ministry of Defense the opinion on the Draft of the Law on Health Protection and Health Insurance of Military Insurance Beneficiaries162 and on the Draft of the Law on the Rights of Veterans, Military and Civil Disabled Persons in War and Members of Their Families163. The Protector of Citizens notes that the cooperation with the Ministry of Defense, during the reporting period, was satisfactory. Health In 2019 two new systemic laws were passed - the Law on Health Protection and Law on Health Insurance164, which are enforced since 11th April, 2019 so the effects of the enforcement cannot be analyzed yet. Also, during 2019 citizens indicated to difficulties in the exercise of the right from the mandatory health insurance primarily with regards to scheduling of the specialistic and consultative examinations as well as to alleged professional mistakes in the treatment of patients and generally lower level of the quality of provided health care services. When it comes to the exercise of the rights to medications, in some of the complaints it was requested from the Protector of Citizens to help, inter alia, in the provision of more contemporary and efficient medications and innovative therapy. “Official Army Gazette“, no. 14/14, 31/15 and 9/17. Available at: https://www.ombudsman.rs/index.php/2011-12-11-11-34-45/6332-z-sh-i-ni-gr-d-n-d-s-vi-inisrs-vu-dbr-n-ishlj-nj-n-n-cr-z-n-zdr-vs-v-n-sigur-nju-i-zdr-vs-v-n-z-sh-i-i-v-nih-sigur-ni. 163 Available at: https://www.ombudsman.rs/index.php/2011-12-11-11-34-45/6397-ishlj-nj-z-sh-i-ni-gr-d-n-n-ncr-z-n-pr-vi-b-r-c-v-nih-inv-lid-civilnih-inv-lid-r-i-cl-n-v-njih-vih-p-r-dic. 164 “Official Gazette of RS“, no. 25/19. 161 162 - 89 -