Municipality confirmed that it made an omission in operation by not deciding about the request for the correction of the decision by an administrative act, pursuant to the provisions of the Law on General Administrative Procedure which was in enforcement at the moment of the submission of the request, but sent the notification to complainants. In accordance with that, the Protector of Citizens recommended the solution on the request for the correction in the form of an administrative act with explanation and legal remedies. The authority acted completely in compliance with this recommendation. In the field of the right to labor and labor relations and with regards to the execution of the decision of the labor inspection on the return of the employee to work, the recommendation was issued to the Public Enterprise in Loznica196. The City of Zaječar received the recommendation because of the failure to return to work and to take into consideration the legal understanding of the Administrative Court197. Because of the failure to return the board mandate and to act upon the verdict of the Administrative Court, the recommendation was issued to the municipality of Lebane198. Unfortunately, in this reporting period too, the Protector of Citizens identifies the lack of cooperation of individual local self-government units with this body. Due to the violation of this legal obligation the recommendations are issued to the City of Prokuplje199, City Administration of the City of Belgrade200 and municipality of Brus201 in which, inter alia, the confirmation of the responsibility of the acting officer who was immediately responsible for the lack of cooperation with the Protector of Citizens was asked. In the procedure implemented upon his own initiative, the Protector of Citizens issued individual opinion with the recommendation to centers for social work in Bela Palanka, Dimitrovgrad, Jagodina, Kanjiža, Lebane, Leskovac, Pirot, Sombor, Subotica, Svilajnac, Trstenik, Vladičin Han and Zrenjanin with regards to the fulfillment of the legal obligation of the provision of architectural and other forms of accessibility to persons with disabilities. The goal of the opinion with recommendation is to remove noticed omissions and improvement of the existing condition until the full accessibility to persons with difficulties in movement and sensory disabilities is reached. The Protector of Citizens, via means of public information, noticed the practice of the PUC “Infostan tehnologije” Belgrade that the coercive charging of the unsettled obligations of the users of public utility services before public enforcement officers is entrusted to lawyer officers, which objectively and unnecessarily increases the costs of irregular payers. On this occasion, with the aim of collecting all relevant information, the Protector of Citizens contacted the stated public utility company and the City of Belgrade as the founder, primarily starting with the fact that PUC “Infostan tehnologije” within its organizational structure has formed special service dealing with the coercive charging of the unsettled obligations of the users of public utility services in which persons with passed bar exam work. Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/5702-p-v-d-v-d-i-n-liz-ci-iz-l-znicd-guci-u-ljuciv-nj-pri-uzilj-u-pr-c-s-r-d-u-s-l-du-s-z-n-i-d-b-zb-di-s-v-riv-nj-svih-pr-v-iz-r-dn-g-dn-s-d-nc-nj-sp-r. 197 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6246-z-lb-n-isi-gr-d-z-c-r-b-z-dl-gnj-d-r-z-ri-gucn-s-p-nish-v-nj-ili-iz-n-sv-g-r-sh-nj-i-d-n-s-n-vu-ili-iz-nj-nu-dlu-u-uv-z-v-uci-pr-vn-shv-nj-i-pri-dbupr-vn-g-sud. 198 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6429-pr-ds-dni-psh-in-l-b-n-ni-up-pun-s-i-ispuni-sv-u-b-v-zu-s-r-dnj-s-z-sh-i-ni-gr-d-n-r-pr-pus-i-d-dg-v-ri-n-i-urg-nci-v-g-rg-n-u-v-zi-s-d-bi-njsvih-r-z-nih-inf-r-ci. 199 Recommendation no: 13-18-1114/2018 dated 7th August, 2019. 200 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6449-n-c-lni-gr-ds-upr-v-b-gr-d-du-vrdi-dg-v-rn-s-p-s-up-uc-g-sluzb-ni-i-n-p-sr-dn-dg-v-r-n-z-rsh-nj-b-v-z-s-r-dnj-s-z-sh-i-ni-gr-d-n. 201 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6520-psh-ins-upr-v-psh-in-bruspr-rshil-b-v-zu-s-r-dnj-s-z-sh-i-ni-gr-d-n. 196 - 100 -