to citizens who find themselves in the situation of difficult life and material danger be more available and faster;  Ministry of Labor, Employment, Veteran and Social Affairs should provide that decisions which are made to decide on rights and services in the field of social protection, be clear, completely explained with arguments, understandable to parties and contain all legally stipulated elements;224  Ministry of Education, Science and Technological Development should intensify activities in the application of the principle of inclusive education at all levels of educational process, including higher education;  Ministry of Education, Science and Technological Development should ensure that to all requests of citizens issued to the Ministry, educational institutions and institutions of higher education is responded effectively and within legally prescribed deadlines;  Ministry of Education, Science and Technological Development should provide timely and effective actions of educational inspectors;  Ministry of Education, Science and Technological Development should ensure that upon the requests of citizens regarding professional recognition of foreign highereducation documents the decision is made within legally prescribed deadline;  PDI Fund should in its further work continue with the application of the principle of timely actions of the administrative authority to the full extent and to pass decisions within legally prescribed deadlines.  PDI Fund should in full volume apply legally prescribed option and obligation of cooperation with Tax Administration and organizations of mandatory social insurance, with the aim of obtaining and exchanging of data, with the aim of more efficient exercise of the citizen right from pension and disability insurance.  PDI Fund should take all available measures so as to obtain from former employers of citizens, especially from those who are at the territory of Kosovo and Metohija, the information about years of service, earnings and compensations of earnings of citizens, on which the accomplishment of the right to pension in full volume depends.  PDI Fund should adjust all facilities of affiliates and offices of the Fund in which citizens exercise their rights to undisturbed functioning and movement of persons with difficulties in movement, and make them accessible to persons with disabilities and the elderly;  Regulatory Authority for Electronic Media should ensure protection and respect of personal dignity in programs broadcast in electronic media and take legally stipulated measures to broadcasters who fail to act in compliance with the law;  Competent bodies should consider the change of regulations which regulate the work of the Regulatory Authority for Electronic Media so as to provide its independence in work and promotion of its professionality;  Competent bodies should take all necessary measures in order to terminate long-term process of improvement of officer system in public administration, with the aim of bigger professionalization of staff, according to the principle “the same salary for the same job” Opinion available at: https://ombudsman.rs/index.php/2011-12-11-11-34-45/6308-ishlj-nj-n-n-cr-z-n-s-ci-lnr-i. 224 - 111 -