4.3. RIGHTS OF PERSONS WITH DISABILITIES AND RIGHTS OF THE ELDERLY STATISTICS In the field of rights of persons with disabilities and the elderly, in 2019 the Protector of Citizens handled 125 cases82, of which there were 115 complaints of citizens and 10 cases initiated upon own initiative. The cases from this field make 3.82 percentage of the total number of handled cases. The Protector of Citizens issued 22 recommendations to administrative authorities, four of which reached execution 83. Of 125 handled cases in 2019, the Protector of Citizens completed the work on 66 cases. Table 23 – Rights of persons with disabilities and the rights of the elderly: the overview of cases handled in 2019 125 66 59 Number of received cases in 2019 Number of closed cases in 2019 Number of ongoing cases in 2019 Table 24 – Overview of issued recommendations in 2019 from the field of rights of persons with disabilities and the rights of the elderly Number of issued recommendations 22 Number of due recommendations 4 Number of accepted recommendations 0 In 2019 the work was completed also on 70 cases from previous years. The manners of termination of cases from 2019 are presented in the following table. Table 25 – Rights of persons with disabilities and the elderly –the outcome of acting upon closed cases in 2019 Unfounded complaints Inadmissible complaints –Incompetence Cases closed by recommendations from the expedited oversight procedure Withdrawal of the complainant Inadmissible complaints –Unused legal remedies Informed and advised complainant Inadmissible complaints –Formally deficient complaint Inadmissible complaints–Unauthorized complainant Inadmissible complaints – Competence of another ombudsman number percentage 21 31.82% 11 16.67% 8 12.12% 5 5 4 4 3 2 7.58% 7.58% 6.06% 6.06% 4.55% 3.03% The case refers to the cases which emerged from the actions upon complaints and upon own initiatives in individual area/department. 83 The Protector of Citizens observes received recommendations as recommendations with expired deadline for actions during 2019 given in the text of recommendations. 82 - 52 -