With regards to more frequent contacts of the Protector of Citizens by health care employees, as well as unions of health care employees who indicate to various problems which health care employees and associates face but also to the national health care system in general, the Protector of Citizens took corresponding measures from his competence, by, inter alia, requesting from the competent Ministry of Health and Clinical Center of Serbia the submission of necessary notifications with regards to the problems presented in complaints. The Protector of Citizens shall, considering the importance of efficient and comprehensive solving of individual problems described in complaints but also the vital importance of the health protection system for citizens in general, in the following period with special attention monitor the state of the health care and level of the exercise of the rights of the patients and health care employees. Monitoring the activities of local self-governments with regards to adherence to the Law on Patient Rights165, but also acting in compliance with recommendations issued in the Special Report of the Protector of Citizens on the operation of the mechanisms for the protection of rights of patients with recommendations166, the Protector of Citizens asked all local selfgovernments to submit the data on the basis of which he could gave a comprehensive insight into the actual state of affairs in practice and take other necessary measures from for which he is authorized, all with the aim of providing the highest possible level of the exercise of guanranteed patient rights. Acting upon the complaint, the Protector of Citizens confirmed that the Clinical Center of Vojvodina (hereinafter: CCV) violated the right of the patient to the confidentiality of the data on his health condition, since at the temperature-therapy-dietetic list in big red letter HIV was written and this word was at the patient’s bed, visible to all others who were in that hospital room or entered it. After the conducted extraordinary internal control, the director of CCV initiated the disciplinary procedure against the persons responsible for the omission in the protection of confidential personal data. The health institution replaced the health list and apologized to the patient.167 In the reporting period the Protector of Citizens monitored with due attention the state in this field and the position of citizens who live with HIV/AIDS as well as the application of the Strategy for the prevention and control of HIV infections and AIDS in the Republic of Serbia for 2018-2025. In one of the received complaints it was indicated to the problems the civil society organizations dealing with prevention of HIV/AIDS and protection of rights and improvement of the position of persons who live with HIV/AIDS face due to insufficient and inadequate support by local self-government not only when it comes to the support to financing, i.e. allocation of budget funds, but also the failure to recognize the importance and necessity of acting of civil society organizations in the application of the Strategy and accomplishment of its goals.168 Acting upon the complaint, the Protector of Citizens confirmed that General hospital “Dr Đorđe Joanović” Zrenjanin engaged at the systematized job position “social worker at other hospital clinics” the person who does not meet prescribed conditions. Therefore, the recommendation was issued to the stated body to adjust the work organization and work engagement of the stated person and also in future to employ at systematized job positions candidates who meet prescribed conditions. The established good cooperation with the National Health Insurance Fund was continued, as well as health care “Official Gazette of RS“, no. 25/19. Available at: https://ombudsman.rs/index.php/izvestaji/posebnii-izvestaji/4608-2016-02-22-12-37-32. 167 Available at https://www.ombudsman.rs/index.php/2011-12-25-10-17-15/2011-12-26-10-05-05/6094-linic-i-cn-r-v-v-din-n-rushi-pr-v-p-ci-n. 168 Subject no. 311-450/19. 165 166 - 90 -