inhabitants of Veliki Crljeni, Zeoke and Medoševac who live in immediate surrounding of the Mining Basin “Kolubara”. Finally, with regards to the citizen complaint which indicates to the fact that the public did not participate in no manner in the execution of the Strategy for Development of the City of Belgrade and that there was no either public insight or public discussion and that the same Strategy stipulates that at the territory of Beljarica as the hatchery of the fish fauna and location of numerous strictly protected species of birds and other animal species, the construction of a port is planned, the Protector of Citizens conducted the procedure toward the City Administration of the City of Belgrade. In the procedure it was confirmed that the Secretariat for Economy of the City Administration of the City of Belgrade as the authority competent for the preparation failed to obtain the opinion of the authority competent for the activities of environmental protection and other interested bodies and organizations about the necessity of the strategic assessment of its impact on the environment and that the City Administration of the City of Belgrade via the Secretariat for Economy of the City Administration of the City of Belgrade did not provide information whether the public discussion was held to the topic of the draft/proposal of the strategy and whether it was provided for public insight. In compliance with that, it was recommended to the City Administration of the City of Belgrade to examine whether the process of the execution of the strategy comprised all stages, i.e. whether pursuant to the provisions of the Aarhus Convention, the public had the opportunity to participate in the execution of the strategy and express their opinion and, if it is not the case, to take measures with the aim of the adjustment of this act with the law.188 Mining and energy industry In this reporting period, citizens who contacted the Protector of Citizens with complaints about the operation of PC “Elektroprivreda Srbije” to the greatest extent were dissatisfied by the procedure of coercive charging of payables, unjustified correction of the bill for consumed power, failure to respond to sent claims within the legal deadline, as well as failures to go to the field by competent branches of this public enterprise. Furthermore, the approximately same number of complaints as well as during the previous years refer to unjustified suspension of the power supply and disconnection from the distribution system. After the initiation of the oversight procedure by the Protector of Citizens this public enterprisecould, by the rule, submit to the citizen the requested decision or answer. As in previous recording periods, there are still difficulties with regards to reaching of the agreement for settlement of the debt into installments, especially in situations when there are corrections of the bill due to errors of authorized persons of the distributor. Taking into consideration the potential financial impact of the committed irregularities on customers, the Protector of Citizens in this reporting period as well draws attention to all aspects of the provision of public service.189 The Protector of Citizens notes that there is still the problem of the installment repayment of debts when in the restitution procedure there was the change of the entitlement to the ownership right of the real estate burdened by unsettled debts for the consumed power. Local self-government Recommendation available: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6406-gr-d-b-gr-dd-ispi-d-li-p-s-up-izr-d-s-r-gi-r-zv-gr-d-b-gr-d-spr-v-d-n-u-s-l-du-s-z-n. 189 Special Report of the Protector of Citizens Problems in the exercise of consumer rights – buyers of electric power supply with recommendations available at: http://ombudsman.rs/index.php/2011-12-25-10-17-15/2011-12-2610-05-05/4288-2015-08-19-13-26-56. 188 - 98 -