A significant number of complaints from the field of local self-government still refers to the insufficient efficiency of the operation of bodies and services of cities and municipalities in original and entrusted competences. The stated becomes especially prominent with actions of inspection authorities upon the requests for the execution of inspection oversight of the application of local and republic regulations as well as the failure to implement executive decisions from the field of operation of the construction and public utility inspection. Citizens frequently indicated to the lack of engagement and efficiency of local selfgovernment units within the scope of the provision of adequate travel and public utility infrastructure. A great number of complaints referred to the failure to maintain noncategorized roads as well as water supply in village areas. With regards to this, the recommendation was issued to the municipality Sremski Karlovci190 upon the complaint of the citizen who suffered damage at her real estate due to the omission of the local selfgovernment in maintenance of the river bank. The recommendation to the local selfgovernment was to take measures which refer to the renovation of the endangered section of the water stream, and with the aim of the termination of the repair process at the bank and construction of the bank fortification at the subject location and security of the subject facility from collapsing. The municipality of Sremski Karlovci informed the Protector of Citizens that it was not possible to act upon the recommendation due to objective reasons. The greatest number of complaints issued to the Protector of Citizens in the field of original competences of the local self-government refer to the operation of public companies, especially in the part of the thermal energy supply, charging of the passive thermal energy to the citizens who are disconnected from the supply system and still pay for the part of the compensation of different range according to the decisions of local self-government units. Taking into consideration that the founders of public utility companies are local selfgovernment units which perform the supervision of their operation, it is necessary that the units of local self-government units show a greater level of engagement in the oversight of the operation of local public companies. Within this domain of the competences of local selfgovernment units there is still the problem of insufficient funds in the budget which aggravates the implementation of the projects and improvement of the living standard, especially in rural areas, to which the Protector of Citizens indicated in previous reports, too. When it comes to the observance of the good administration principles and administrative procedures, the Protector of Citizens in this reporting period too identified the cases of failure to act upon decisions of the administrative authorities and failures to respect legal understanding of the Administrative Court, failure to decide about requests of the parties in the form prescribed by the law and failure to adhere to the principle of the administrative procedure. With regards to this, recommendations were issued to municipalities Blace191, Topola192 and Osečina193 , as well as cities Niš194 and Čačak195. For instance, the Protector of citizens in the oversight procedure of the Commission for Land Consolidation of Blace Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6434-z-sh-i-ni-gr-d-n-u-vrdi-prpus-u-pr-viln-s-i-i-z-ni-s-i-r-d-psh-ins-upr-v-psh-in-sr-s-i-rl-vci-n-sh-u-s-v-riv-nj-pr-v-gr-d-n. 191 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6048-isi-z-s-ci-u-psh-in-bl-c-b-zdl-g-nj-d-r-shi-z-h-vu-z-ispr-v-u-r-sh-nj-u-f-r-i-upr-vn-g. 192 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6314-isi-z-vr-c-nj-z-ljish-psh-in-pl-u-sh-s-ri-r-u-d-nc-sv-p-s-up-vr-c-nj-p-lj-privr-dn-g-z-ljish-i-su-sh-uv-u-u. 193 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6243-psh-in-s-cin-u-s-r-dnji-s-ndl-zni-pr-duz-c-d-r-z-ri-sv-gucn-s-i-ispl-n-n-d-z-z-uz-z-ljish. 194 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6248-gr-ds-upr-v-gr-d-nish-d-prduz-sv-n-ph-dn-r-bi-u-icni-njig-s-d-v-di-us-gl-sil-sluzb-nu-vid-nci-u-licn-s-nju-pri-uzilj. 195 Available at: https://www.ombudsman.rs/index.php/2012-02-07-14-03-33/6247-40. 190 - 99 -