In their reply to the preliminary report, the management of the home explained that staff’s names, surnames and posts would also be put on T-shirts to identify them . All the upper parts of uniforms have sew-on patches that cannot be removed. Employees frequently remove the top part of the uniform and so cannot be identified, because the T-shirts do not have their names on them. Different colour T-shirts enabled only the identification of their job profile. The management undertook to ensure that all newly purchased T-shirts would have information on them. The NPM recommended that surveys used to verify the satisfaction of residents, their relatives and the staff be observed when planning improvements in Ribnica Retirement Home, since their purpose is to point out areas into which energy is to be directed, including possible ways to improve certain situations. In their reply to the preliminary report, the management of the home stated that they were glad to be placed among the top ten retirement homes in Slovenia according to the surveys of residents’ satisfaction over the years. In the last four years, they had taken note of many complaints from residents and thus significantly improved their well-being. The management emphasised that the home did not keep the surveys’ results for mere decorative purposes. The NPM recommended that Ribnica Retirement Home try to ensure that residents’ replies in the satisfaction surveys genuinely reflect their perceptions of life on the ward. After careful consideration, relatives or other people who are close to the resident should be asked for help only when the residents are unable to complete the survey themselves. The person helping the resident with the survey should be informed that the replies must not reflect their own observations, but those of the resident. The observations of relatives are subject to another survey. It is better to leave certain sections of the survey empty (unanswered) than to state something that is not a true reflection of the resident’s perception of life on the ward. In their reply to the preliminary report, the management of the home explained that a misunderstanding must have occurred during the visit, because they had never asked for help from residents’ relatives when surveying the residents. Only surveys intended expressly for relatives, which are completely different, are submitted to them. The NPM proposed to the management of Črnuče Retirement Home that they provide additional training on verified programmes for work with dementia patients, and recommended continuing the internal education which has been underway and which the NPM commended. In their reply to the preliminary report, the management of the home stated that training had been implemented successfully, and that they had implemented external education and internal training of the staff. The NPM expressed concern regarding the latest satisfaction survey results of residents, their relatives and the staff of Medvode Retirement Home, and its expectation that conditions would improve in the future. In their reply to the preliminary report, the management of the home explained that they had invested a lot of effort in this field and would continue to do so in the future, and consistently care for the well-being of the residents, their relatives and the staff. In its reply to our final report, the Ministry of Labour, Family, Social Affairs and Equal Opportunities expressed their concern about the low level of satisfaction of residents and staff, and the negative atmosphere in the home, and stated that in the coming months they would pay special attention to developments there. The Ministry also ascertained whether inspection supervision was planned in the home in 2017, which was confirmed. The inspection was to be conducted in the retirement home in the first months of 2017. The NPM proposed that all staff be included in the education process and that they be enabled education outside Medvode Retirement Home at least once a year. We commended the efforts of the management to introduce internal education courses in the home which could be attended by more staff members. IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT 55