In their reply to the preliminary report, the management of the home explained that the staff always paid attention to all residents, particularly to those in special circumstances (such as a language barrier). All the requisite attention would also be paid to the resident from France. The NPM recommended that Ribnica Retirement Home dedicate more attention to educating their staff on working with dementia patients and communicating with such residents. As provided below, the desire for such (further) education was also expressed by the staff. The management of the home did not reply to this recommendation in their response to the preliminary report; regarding the general clarification, we determined that they agreed with the recommendation and would try to realise it. The NPM recommended that Kranj Retirement Home be particularly attentive when correctly keeping documentation and filing documents. In their reply to the preliminary report, the management of the home expressed gratitude for fair treatment and for the NPM’s findings and proposals, which they stated would be fully observed. The NPM recommended that the management of Kranj Retirement Home protect and consistently observe the wishes of their residents in order to prevent unauthorised entries and visits by persons whom the residents do not want to see and to prevent the imposition of religious beliefs. In their reply to the preliminary report, the management of the home expressed gratitude for fair treatment and for the NPM’s findings and proposals, which they stated would be fully observed. The NPM recommended that satisfaction surveys of staff, residents and their relatives be introduced and then repeated periodically, since the satisfaction of these three groups particularly affects the general well-being of the residents in the Jurišinci Unit, possible improvements and also the quality of their life. In their reply to the preliminary report, the management of Ptuj Retirement Home explained that satisfaction surveys of the residents, their relatives and the staff had been conducted in June 2016. Further development and the planning of improvements would be implemented within the E-Qalin standard. The education of staff for the project had already been completed; the assessment of the criteria and indicators would be implemented in autumn. The survey results would serve as the basis for improvements adjusted to residents. The NPM recommended that Tolmin Unit carefully examine the reasons for the dissatisfaction of individual residents, possibly also on the basis of more detailed questions in a new survey, and then adopt measures to improve the satisfaction of all residents. The management of Podbrdo Retirement Home stated that, according to the results on satisfaction, it was possible to deduce that the majority of residents were satisfied with the services (4.3). Nevertheless, certain individual residents had expressed dissatisfaction, which was being addressed by means of individual dialogue. The NPM recommended that Tolmin Unit make an agreement with the post office for the postman to give notifications of mail only in the event of registered mail, while the social worker then informs the carer of the dementia patient about the mail. The expiry of the time limit for mail being delivered to the resident is thus prevented in the case of the absence of a carer or untimely response. The management of Podbrdo Retirement Home explained that when a postman delivered registered mail, the receptionist took him to the resident, who signed the receipt for the mail. If the resident was unable to sign, the postman left a notification and the resident’s carer was duly informed. Registered mail was thus not accepted by the social worker, as the NPM was incorrectly informed during the visit. 58 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT