fully observed regarding the ordering of the measure, its duration, supervision of the restrained person, keeping of appropriate records and informing. We are waiting for a response. Although we commend the protection of edges of a room for calming down, we still repeat the recommendation made to Dutovlje social care institution in 2015 in this regard. We believe that a solution should be found for elements which could pose a threat to the safety of restless and agitated residents (e.g. sockets, hard surfaces etc.). In their response to the preliminary report on the control visit, the management of the institution explained that time and possible occurrences would be the best indicator as to what solution regarding the equipment and rooms for limiting movement would be most suitable. Complaint procedures We recommended that the Marof unit of Idrija Retirement Home consider providing forms and a pen to enable complaints to be submitted anonymously, which is currently not possible in practice. We are waiting for a response. Since a request to staff for a pen and paper may already reveal the identity of a complainant who, perhaps, would like to remain anonymous, we recommended that Dutovlje social care institution find a way for residents to obtain a pen and paper without involving staff (e.g. by placing them in a suitable box or similar). In their response to the preliminary report on the control visit, the management of the institution stated that the staff would try to find a way to make pen and paper available without staff involvement. We recommended to Dutovlje social care institution that it further monitor the satisfaction of all three groups (residents, relatives and the staff) and invest efforts in eliminating elements that cause dissatisfaction when determining negative trends in individual fields, in order to improve general wellbeing in the institution. In their response to the preliminary report, the management of the institution stated that they had no comments on the recommendation, which was understood as the institution’s readiness to observe the recommendation. We recommended that Dutovlje social care institution consider providing a suitably equipped room to provide a private and safe place (also) for closer contacts with their partners for residents who do not pose a risk. In their response to the preliminary report, the management of the institution stated that they had no comments on the recommendation, which was understood as the institution’s readiness to observe the recommendation. Examples of good practice and commendations We determined in the Marof unit of Idrija Retirement Home that the unit has arranged communication with residents and visitors in exemplary fashion, i.e. in brochures, the website and the displayed list of residents’ rights, house rules and other documents, which are published and accessible to all interested parties, which is particularly commendable. Being well-informed reduces the possibility of misunderstanding, contradiction and dissatisfaction among residents or relatives relating to living 70 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT