Staff’s conduct We proposed that the management of Ljubljana University Psychiatric Hospital examine the possibility of employing another person on ward I3, who could speak with patients and perhaps engage with those who spend most of their time lying on their beds or wandering aimlessly in the hallway, or the possibility of including volunteers more in life on the ward. In their response to the preliminary report, the management of Ljubljana University Psychiatric Hospital stated that they were not engaging volunteers at the time; only appropriately trained medical staff speak with patients. We recommended that the Unit for Forensic Psychiatry of Maribor University Medical Centre observe the NPM opinion that forcing patients to be involved in occupational therapy with threats of losing their benefits is not acceptable. The staff should strive to actively engage patients to cooperate; no coercion is acceptable. In their response to the preliminary report on the visit in 2016, the management of the Department of Psychiatry claimed that patients were motivated to participate in occupational therapy within therapeutic procedures. The staff had been informed of this, and motivation was provided only by trained occupational therapists. Contacts with relatives and the outside world Relating to the fact that sub-unit E1 accommodates patients with the fewest restrictions regarding contacts with the outside world, we recommended that the Unit for Forensic Psychiatry in cooperation with Maribor University Medical Centre enable the installation of a computer, which could be used by individual patients (those with no restrictions on use) independently or as part of occupational therapy. In their response to the preliminary report on the visit in 2016, the management of the Department of Psychiatry stated that they were in the process of obtaining new computer equipment for the needs of the entire Department of Psychiatry, and they were hoping that one of the old working computers could be installed in E1; however, there was a problem of space, which was lacking until the opening of the entire unit (additionally with sub-unit E2). The opening of sub-unit E2 was anticipated in 2017. We recommended that Idrija Psychiatric Hospital consider the possibility of enabling access to the Internet for patients, since the temporally limited option is not the most suitable now, when access to information and the possibility of communicating mean a lot to many people. In their response to the preliminary report, the management of Idrija Psychiatric Hospital explained that it would examine the possibility of improving access to the Internet also outside the current time frame, while observing the aspects of ensuring information safety, privacy and therapeutic requirements, but within limits that are professionally acceptable and founded. We repeated what had been proposed already in 2013, that Idrija Psychiatric Hospital examine the possibility of providing at least partial privacy during visits in the communal living area (at least) for patients and their visitors who so desired, perhaps with the use of screens placed in the section where it would be least disturbing to life in the ward. In their response to the preliminary report, the management of Idrija Psychiatric Hospital stated that they were striving to provide broad possibilities of contact with relatives. During visits, patients may stay with their relatives in their room, living area, a special room intended for socialising with relatives, or in the near and wider vicinity of the hospital’s park. The management stated that visits to patients in secure wards rarely took place at the same time. The main reasons for that were in the hospital’s remoteness from their place of residence, work obligations of relatives, nature of illness and poor social network of patients. When patients staying in the same room receive visitors at the same time, it is agreed individually where the visits will take place. A psychiatrist permitted the 80 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT