deal with violent incidents. The centre did not have enough night attendants, so it could happen that pupils were left on their own for a while at night. Both in Valgejõe and Emajõe Centre, security checks of children took place without a legal basis. In both centres, placement of pupils in a seclusion room caused concern. Specific requirements must be complied with when placing children under 24-hour special care in a seclusion room. For example, the service provider must notify the police or the ambulance service of each such incident. The Chancellor asked both centres to let young people have more say in resolving matters of everyday living of direct concern to them and in planning activities. For example, they could themselves make plans concerning options for spending free time, choice of food, and decorating rooms. Pupils should also be given more information about educational opportunities. Young people could have more opportunities to move and spend time outdoors. In Valgejõe centre, the windows of children’s bedrooms were covered with white plastic, which let light inside but completely blocked the view outside. Some bedrooms could be locked so that the door could not be opened from the inside. The Chancellor emphasised to Maarjamaa Education College that telephone use by children should be flexible, taking into account the working schedules of their parents and the working hours of different authorities. The presence of staff during phone conversations interferes with pupils’ privacy. Restricting communication with next of kin (including by phone) is not allowed as a disciplinary sanction. 8. Promotional activities In addition to inspection visits, the Chancellor of Justice performs other work that prevents mistreatment, which is aimed at increasing the awareness of people working and held in detention facilities as well as of the general public of the nature of mistreatment and the need to fight it. For example, officials working under the Chancellor of Justice have carried out training and information events to increase the awareness of people working and held in detention facilities and distributed information materials during inspection visits to help people whose freedom has been restricted gain a better understanding of their fundamental rights and freedoms and to use various complaint mechanisms efficiently. In order to raise general awareness, the Chancellor of Justice and the Chancellor's advisers have published various articles about mistreatment in print media and online publications. 13