senior MoI management. This was followed by study visits to Austria and Portugal which provided the MoI’s Directorate for Human Resources with different perspectives on human resources management thus enabling personnel to engage actively in a joint expert evaluation and recommendations report on the Ministry’s Human Resources Management, which was planned to be finalized in early 2011. In addition to the top-down approach to advance Human Resources Development, the LED supported a more practical and operational requirement in this area related to staff protection by supporting the implementation of a seminar “Law on Prevention of Mobbing – New Challenge in Protection of Dignity” organized by the MoI. Public Relations and Communication The second key strategic document drafted and adopted in 2011, with active support by the LED was the MoI’s Communication Strategy 2010-12. This was followed up by the adoption of the Action Plan which details planned implementation activities, based on a thorough process of internal and external debate and consultation. Together, these documents pave the way for partnership-based relations between the police, the media and the citizens, as well as the optimization of internal MoI communication. This initiative of the Bureau for Public Relations and Media strongly contributed to promoting a culture of transparency and a dialogue with the public and with employees. In support to the above processes, the LED supported study tours and the reciprocal expert visits which enabled senior MoI managers to establish privileged communication and receive valuable input from counterparts in Austria, Croatia, the Netherlands, Portugal and Scotland, as well as to help raise awareness of the importance of communication in police work. Another project that aimed at enhancing capacities of civil society to conduct research and advocacy on police reform in Serbia, which started in 2008, reached its final phase during 2010. This project, co-funded by the Geneva Centre for the Democratic Control of Armed Forces (DCAF) as well as the Hungarian, Dutch and Norwegian Embassies to Serbia, provided for a crucial third-sector critical analysis of the police reform process. In 2010, the LED commissioned the third annual public perception survey on the police. Key indicators of police trust seemed to be on the rise since the first such survey in 2008. However, the results continued to show a high public demand for increased efficiency and reform, particularly with respect to drug-fighting, police accountability and community policing. The Department and the Ministry planned to jointly present these results to the press, the public and the international community in early 2011. These annual surveys are a valuable tool for the Ministry’s reform planning process, as well as an efficient basis for advocacy. Police Training and Education In 2010, the LED Police Training and Education Programme progressively shifted its efforts from basic police training, which was one of the top priorities in the past years, to the development of a sustainable, effective and efficient system of specialized police training, while at the same time continuing the consolidation of basic police training. Through a LFA (Logical Framework Approach) workshop, facilitated by the LED, the Ministry identified key issues with regard to specialized training and developed a comprehensive programme for improvement in this field of training. Key future activities were identified, among others the development of training strategy and the creation of a National Specialized Training Centre. 55