The experience of the Arabkir CP unit was introduced by the former Head of the Unit. As a person who was involved in the process from the very onset he had the first-hand information, and was in the best position to tell about the challenges and advantages of CP in Armenia. The round tables were also attended by the Deputy Head of the Arabkir Police Department, who had been in charge of supervising the CP Unit from its inception and who was engaged in the elaboration of the Community Policing Concept of Armenia. The presence of the two officers who had been in the front line of this undertaking was very conducive to building trust among their provincial colleagues as well as citizens. The culminating part of the round tables, however, was the modelling of Citizens’ Advisory Groups. The representatives from the public were asked to form ad hoc CAGs, discuss among themselves the security-related problems confronting them in their respective communities, identifying the most pressing ones. After group discussions, they identified problems which needed to be brought up with the police participants and to come up with joint solutions. This exercise was invariably exciting for the participants, as involvement of the public in police-related matters was unprecedented in Armenia. Most important, the exercise dispelled scepticism among the participants about the feasibility of this joint problem-solving approach. The round tables were attended by some 112 participants, among them 60 police officers and 52 civil society members. As a supplementary component, with the view to strengthen the institute of public relations of the Armenian Police, the Office donated 15 computers for PR officers to use in police departments, including all provincial departments. Police-Media Relations Based on the recommendation of the 2009 round–tables on the improvement of police-media relations, the Office, in 2010, conducted training course on the freedom of information for police officers in four Armenian provinces. The main objective of the courses was to provide police officers with information on national and international legal instruments regulating the sphere of the freedom of information. The training agenda was a well-planned mix of presentations, reports, discussions and informal meetings. Topics covered during the training included presentations on national regulations and international tools regulating the freedom of information, applicable case law of the ECHR, as well as practical role-plays simulating, for instance, the writing of a letter providing inquired information. In addition, the Office supported the elaboration of specialized guidelines for police officers dealing with media. Cyber Security/Cyber Crime On 18-21 July, the Office facilitated a study tour to Finland and Estonia for the Police Reform Team focussing on various aspects of organized crime, and in particular, cyber crime. Witness Protection The Office supported a study of the legislative provisions relating to procedural safeguards for witness protection in light of the European standards and their implementation in northern regions of Armenia. 80