ANNUAL REPORT ON THE RESULTS OF THE ACTIVITIES OF THE INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA remains to be seen whether the Law in question, after its adoption, will have a positive effect in terms of protecting the rights of citizens. In 2019, the Department for Monitoring the Exercise of Rights in the Judiciary and Administration received 851 complaints. 302 complaints were received at the Regional Office in Sarajevo, 244 complaints at the Central Office of the Ombudsman in Banja Luka, 19 complaints at the Regional Office in Mostar, 63 complaints at the Regional Office in Brčko and 223 complaints at the Field Office Livno. Ombudspersons issued 26 recommendations, of which five were fully implemented, in five cases cooperation was achieved with the respondent party, three recommendations were not implemented and in 13 cases the designated responsible authority did not provide feedback on the recommendation. 5.1. Judiciary The analysis of 504 complaints received by the Institution, which relate to the area of justice, it can be concluded that citizens turn to the Ombudsmen for violation of the following rights: - inappropriate length of court proceedings - a total of 101 complaints, ineffective enforcement of court decisions - 56 complaints, 20 complaints of the work of judges for violations of procedural laws and 12 complaints related to other violations of rights related to court proceedings (violations of the principle of impartiality, failure to make court decisions in the manner prescribed by law and within the deadline, inconsistency of court practice) Example: Ombudspersons processed a case 124 in which the respondent party was the Cantonal Court in Sarajevo. The complainant claims that on 20 December 2015 he had lodged an appeal from the decision of the Municipal Court in Sarajevo and that he received no reply till the date of lodging the complaints to the Ombudsman. Upon the Ombudsman's inquiry the Municipal court in Sarajevo replied 125 emphasizing the following: „… we hereby inform you that the Court is currently deliberating on lawsuits filed in 2012 and 2013, while the plaintiff filed his lawsuit on 21 October 2015 so that resolution of this case cannot be expected in the next year given the chronological order of case resolution.“ After the repeated Ombudsman's intervention, the Cantonal Court in Sarajevo furnished the following information 126: „...In reply to your request for urgent procedure in a case tackled by this Court, having previously obtained the opinion of the Civil Department of this Court, based on Article 55 of the Rulebook on Internal Court Procedure, we hereby inform you that your request for urgent treatment of this case is granted and the case judge informed about it“. Example: Ombudspersons processed a case 127 in which the respondent party was the Municipal Court Cazin. The complainant claimed that the Cantonal Court in Bihać in its decision no.: 20 0 I Ž-BL-08-444/19 A document of the Cantonal court in Sarajevo, no. 009-0-Su-19-000776 dated 03 September 2019 126 A document of the Cantonal court in Sarajevo, no. 009-0-Su-19-000776 dated 15 January 2020 127 Ž-BL-08-151/19 124 125 39