ANNUAL REPORT ON THE RESULTS OF THE ACTIVITIES OF THE INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA Example: The Ombudsman received a complaint of a pedagogue 359 working in a primary school from Olovo in which she sought the Ombudsman's intervention to help solve the problems of two students of that school who were obviously grossly neglected by their father and left to fend for themselves. Representatives of the Institution held a meeting with the school principal and pedagogue, established cooperation with the Social Welfare Center in Olovo and the local police station, which resulted in successful resolution of this problem. Now the children attend classes regularly, the house in which they live has been painted, the hygienic conditions have improved, and much better communication has been established with the children's father. On this occasion, Ombudspersons welcome the actions of the school pedagogue, but also other actors, because they expressed readiness for joint cooperation, and in the end the problem was successfully solved in the best interest of the children. 8.3. Children on the move Bosnia and Herzegovina sees the trend of a constant influx of irregular migrants in 2019, while the the authorities are faced with a number of problems and challenges in dealing with this population, especially when it comes to children. Ombudspersons want to emphasize that given the complexity and severity of the challenges faced by some cantonal ministries and social welfare centers in their attempts to protect the children of irregular migrants, it is very important to establish adequate coordination and provide the infrastructure necessary to protect migrant children. Ombudspersons welcome the harmonization at the level of the Sarajevo Canton of the procedure for the treatment and protection of migrant children in the Sarajevo Canton, which can serve as a good example and a guide for the action of social welfare centers in protecting vulnerable categories of refugee and migrant children in the Federation of Bosnia and Herzegovina. In 2018 Ombudspersons published their Special report on situation in the area of migrations in Bosnia and Herzegovina 360, and a special attention was paid to the children on the move. In this report Ombudspersons analyzed the accommodation conditions and capacities intended for children on the move, the role of the governmental and non-governmental sector, international organizations in protecting the rights of this category, and based on the established situation issued recommendations to the Council of Ministers. The students of the Primary School „25 November“ from Velika Kladuša addressed Ombudspersons in their capacity of the children's rights protectors to indicate to the problems they are facing on a daily basis due to the large number of migrants constantly present in the streets of Velike Kladuše including the immediate vicinity of their school 361. They asked Ombudspersons for help in order for the competent authorities to provide a school zone in which the movement of unknown persons would be restricted - which includes the migrants who violate the safety of students and to prevent the transit of unknown persons through the school yard through which they pass on a daily basis, where they stay, often sleep, use alcohol and narcotics, leave the packaging Ž-SA-01-1095/18 https://www.ombudsmen.gov.ba/documents/obmudsmen_doc2019010713545979bos.pdf 361 Ž-BL-01-883/19 359 360 87