Suicide/suicide attempt 18 Death/circumstances of death 3 3 1 1 1 1 27 2 1 1 5 Other 1 Self-mutilation 1 1 FINANCIAL SITUATION 50 5 Personal account 13 2 15 Money orders 10 1 11 Payment to civil parties 9 1 Guarantee fund 5 Other 6 6 Taking poverty into account 3 3 Welfare benefits and allowances 2 Deductions in favour of the Treasury 2 17 OTHER27 34 4 2 18 PROCESSING OF APPEALS 42 5 1 Absence of response 26 4 1 Hearings 6 1 Response waiting time 4 4 Calls/intercom 3 3 Other 3 3 EXTERNAL MOVEMENTS 18 3 2 1 5 External movement for medical reasons 14 3 1 1 4 External movement by order of the court 4 16 19 TOTAL 2 3 2 1.94% - ↗3.00% 52 1.80% 17.58% ↘0.90% 1 49 1.70% - ↗4.85% 1 32 1.07% - ↘0.73% 100% 100% 100% 1 56 10 1 6 1 3 2 5 2 1 4 7 1 1 2104 322 144 122 104 1 1 65 1 31 1 24 7 26 2887 In 2016, the three primary grounds for referring a case regarding penal institutions are transfers, physical conditions and staff/prisoner relations. Since 2012, the primary grounds have been transfers. The secondary is access to health care (from 2010 to 2012), staff/prisoner relations (in 2013 and 2014) and relations with the outside world (in 2015). In 2016, all grounds taken together 28, the primary grounds are the physical conditions, internal order and relations with the outside world. In 2015, these had to do with the physical conditions, access to health care and relations with the outside world. Furthermore, note that the number one reason for cases being referred to the CGLPL by the persons concerned is associated with transfers; families and relatives are mainly concerned about relations with the outside, lawyers about internal order and associations about the physical detention conditions. Submissions from independent government agencies primarily bear on staff/prisoner relations and internal order, and physicians refer cases to the CGLPL mainly about access to health care. 27 The "Other" category includes 27 "other" letters, 9 concerning religion, 8 for an undetermined reason, 4 concerning the right to vote and 4 staff working conditions. 28 i.e. the primary and secondary grounds included. 107