61 protection, the NPM proposed to the Ministry of Labour, Employment, Veteran and Social Affairs to increase the funds allocated for these institutions. The Ministry notified the NPM that the funds for improving the protection system for unaccompanied minor migrants, strengthening the capacities of social welfare staff and increasing the accommodation capacities in the social welfare institutions were provided, including the vehicles that will be provided for permanent use to the social welfare institutions providing support by admitting unaccompanied minor migrants. In addition to this, the field workers were engaged to provide support to the vulnerable categories of migrants. However, during the visit to the Reception Centre in Subotica, it was reported that the field workers were insufficiently dedicated to their professional assignment of working with the vulnerable groups. During the visit, it was reported that there is a designated space for children, adequately furnished for the daily stay of children, with professional staff working with them. In the transit zone at the ��Nikola Tesla“Airport, mothers with children who were refused the entry into the country are staying in the premises specially designated and furnished for their stay. During the visits to the Reception Centres in Šid and Adaševci, the migrants had a large number of complaints about acting by the officers of the Commissariat and other persons hired to provide the support to them, of which the officials controlling the work of these centres were unaware. Considering this situation and the fact that the migrants will be staying in the centres for an extensive period, at the end of the reporting period the NPM sent to the Commissariat for Refugees and Migration the recommendation to introduce a procedure for addressing the complaints to the work of the persons engaged in the centres and Commis- sariat complied with it. The uncertainty of continuing the journey, prolonged stay in Serbia, uncertain future and lack of awareness about the situation cause stress among the migrants, that may be recognized during the visits and interviews with them. Adding to these circumstances the fact that the migrants have spent much time on this journey during which many of them suffered or witnessed violence and that many of them lost their family members or were separated from them, the present situation in which the migrants are will inevitably make their psychological condition worse and cause conflicts both between them and between the migrants and officers. It is therefore important to provide them the psychological support that is not organized in the majority of visited centres. Such kind of support requires professional staff and premises for talking with the migrants. The Asylum Office is still the organizational part of the Police Department – the Border Police Administration, meaning that the Office still has no desirable civil character and that not all the preconditions have been fulfilled for the independent management of procedures and making decisions about the requested asylums or revoking of such right. The draft Law on asylum and temporary protection submitted to the Protector of Citizens for providing the opinion, used to provide that the Asylum Office becomes the organizational unit of the Ministry of Interior, whose officers do not belong under the uniformed police forces of the Ministry. The opinion of the Protector of Citizens about this Draft states that it should be specifically regulated that the Asylum Office is not the organizational part of the Police Department and that the staff of that Office are not police officers.104 104 Opinion of the Protector of Citizens on the Draft Law on Asylum and Temporary Protection, available at: http://www. ombudsman.rs/index.php/2011-12-11-11-34-45/4944-ishlj-nj-z-sh-i-ni-gr-d-n-n-n-cr-z-n-zilu-i-privr-n-z-sh-i-i.