39. – The staff should be made aware of policy on security issues and of the need for them to develop their own training and careers; 39. – Dynamic security should be explained as a strategy, a tool for the job; 39. – The benefits for the staff should also be explained, e.g. the effects on the personality of working in an unremittingly oppressive regime; 39. – The role of prison staff in taking prisoners forward in their sentence towards eventual release should be emphasized. CASE STUDY 2 39. – Awkward prisoners will always test any regime; 39. – Prison staff must feel confident in their style of working and in their ability to deal with intransigence; it is the task of senior staff to achieve this through training and good management; 39. – Prisoners who consistently refuse to obey reasonable orders should be disciplined; 39. – This discipline should be confined to that which is necessary to restore good order, no more; 39. – Prisoners who bully other prisoners should be removed and relocated. CASE STUDY 3 39. – The international instruments are very clear on the issue of the use of restraints; 39. – In an extreme case such as this it is essential that the prisoner should see the medical officer or a counsellor as soon as possible in order to discover what the problem is; 39. – It may be necessary to restrain the prisoner to achieve this, but any further time spent under restraint must be monitored and strictly limited to what is necessary; 39. – This is an extremely difficult aspect of the prison officer’s job; 39. – It is particularly difficult for junior staff, who are generally young and therefore relatively inexperienced; 39. – It is also possibly the most important part of the job when working with highsecurity prisoners; 39. – For prison staff to succeed, it is important that they continue to see prisoners as people, not monsters or demons with special powers; it is important that prisoners understand this as well; 39. – Familiarity is the best way to achieve this, but a familiarity based on good training and a framework that provides constant supervision of the staff involved, for their own protection; 39. – It is also important to rotate duty assignments regularly, but not predictably. 90