Places of Long-Term Deprivation of Liberty have been confined to their cell for disciplinary reasons, and no irregularities have been observed during the course of the same, with it being noted that medical staff visit these inmates on a daily basis. to inmates in solitary 356. The inmates’ disciplinary regime should be designed to uphold their safety and peaceful coexistence. Upon arrival, the inmates are informed of its nature: the offences that can be committed (rated as minor, serious or very serious), the disciplinary measures they may involve (confined to the cell for up to 14 days, detention for up to 7 weekends, withdrawal of permissions for leave, restriction on oral communications, withdrawal of the right to go outside and take part in communal recreational activities and a warning), the written procedure to be followed for imposing a disciplinary measure, and the appeals that can be lodged against it before the courts. Upon arrival at the prison, During some of the prison visits, a selection of the disciplinary files has been examined, with no irregularities detected. However, this Office has been unable to gather any statistics on the disciplinary measures applied to inmates, so it has not been possible to know how many proceedings have been instigated, how many decisions have been contested before the courts and how many have been revoked by the courts. The prisons should provide these statistics, given the importance of the information they contain. It has not been possible to 357. A perusal of some of the individual files reveals that it is commonplace for the medical reports issued after an examination of the injuries caused by incidents or disturbances to be very brief, although any medical examination arising from a disturbance or incident should follow a procedural protocol that fulfils certain minimum standards of good professional practice. Furthermore, in the event of complaints or accusations of torture or ill treatment, or even when there is not a formal complaint but there are signs that an act of this nature may have been committed, an investigation is to be opened that complies with the provisions of the “Manual on the Effective Investigation and Documentation of Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment”, commonly referred to as the Istanbul Protocol. It is commonplace for the 358. Inmates are entitled to make requests and complaints, which they may submit — in a sealed envelope if they so wish — to the courts, to the prison authorities, to the Ombudsman or to any other authority. It fairly often happens that there are letters or requests that are not answered by the authorities, with this being the reason, this Office was told, that the system for managing these complaints and requests is being overhauled to avoid subsequent incriminations. Inmates are entitled to Independently of the regular inspection visits made to the JVPs, a steady increase has been observed in the latter’s use of CCTVconferencing systems for responding to inmates’ complaints and for holding interviews with them, as noted at Albocásser (Castellon) and Pereiro de Aguiar (Ourense). Greater use THE OMBUDSMAN OF SPAIN confinement inmates are informed of the disciplinary regime obtain statistics on the disciplinary measures imposed on inmates medical reports issued after an examination of the injuries caused by incidents or disturbances to be very brief. An investigation is to be opened that complies with the provisions of the Istanbul Protocol make requests and complaints A steady increase in the use of CCTVconferencing systems for responding to inmates’ complaints and for holding interviews with them 149