GENERAL RECOMMENDATIONS FOR THE VISITED PENITENTIARY-CORRECTIONAL AND EDUCATIONAL-CORRECTIONAL INSTITUTIONS IN 2019 1. Urgent undertaking of measures and activities for full respect of the right to healthcare of convicts and detainees; 2. Carrying out efficient investigations for all allegations of harassment and inappropriate treatment of persons in penitentiary-correctional and educational-correctional institutions; 3. Undertaking activities for relocation of persons/ children who have been sentenced to juvenile imprisonment or sent to an educationalcorrectional facility in facilities that meet the prescribed international standards for detention of persons, appropriate to their age; 4. Increasing the number of prison officers (in the prison police and resocialization departments) in order to enable employees to be in a position to maintain effective control over institutions and to guarantee a safe environment for themselves and the prisoners. Special care should be taken to ensure that prison staff are professional and skilled, familiar with the procedures and standards for dealing with persons deprived of their freedom and their rights, and that any takeover of staff from other institutions must follow previous training and acquiring of skills for work in places where persons are deprived of their freedom. www. ombudsman.mk 151