Correctional institutions and the other offices and rooms to ensure anonymous use. The residents are notified of their ability to file complaints anonymously when they move into the house and at regular intervals, e.g. during house meetings. Management empties the box regularly. Moreover, the contact data for the Salzburg patient representatives is posted on every floor. Training in conflict and crisis management The suggestion to prepare crisis intervention plans was also followed: the Neuland team participated in seminars on conflict and crisis management at social services facilities which were specifically aimed at their clientele. This included suicide prevention and de-escalation seminars, among others. Appropriate crisis and emergency plans were derived and developed based on these seminars. They provide guidance to all employees to enable a rapid, unified response and ensure the protection of all parties, if required. Good practice The crisis plans are reviewed on an ongoing basis and appropriately supplemented when additional information is obtained (e.g. from additional seminars or practical experience gained from applying the plans). The preparation and implementation of needs-based crisis intervention plans is considered to be good practice. Preventive measures for employees In addition, management is concerned about the mental and physical health of the employees. Permanent measures were implemented to improve their well-being while at the workplace. These include exercise activities, mental hygiene and team-building measures. XX  Risks must be recognised at an early stage to take appropriate measures to protect all parties. XX  Individualised crisis intervention plans should include instructions for de-escalating situations. Interface management upon final release - SeneCura social centre in Pölfing-Brunn Where to go after final release? During its visit to the SeneCura social centre in Pölfing-Brunn, the NPM dealt with the question of how to ensure effective release management. A special challenge is presented by persons who are finally released from detention but cannot return to an independent lifestyle for reasons of age or poor health. The NPM investigated whether the Federal Ministry had sufficient contacts at facilities that can offer such people care and a place to live. Long-term planning by after-care facilities The Federal Ministry stated that offerings related to the transition to full freedom are solely the responsibility of the respective facility, which can collaborate with the responsible public or independent agencies. The justice 114