Police detention centres The Federal Ministry of the Interior stated that the desired transfer to single detention has been properly registered in the electronic documentation. However, the Federal Ministry took the NPM’s criticism of the content of the accompanying document as a reason to provide focused training to police detention centre personnel. XX  Detentions in police detention centres must be fully and comprehensibly documented. 2.6.8 Positive observation Bludenz police detention centre One example of best practice is the conduct of the commander of Bludenz police detention centre with respect to his subordinates: during a fire caused by a detainee, an officer rescued the severely injured prisoner. The commander feared that the officer had suffered psychological trauma and asked peer support to contact the affected person. Since unprocessed traumatic events can interfere with a person’s ability to work, the rapid initiation of psychological assistance counters this danger. This can avoid negative effects from interactions between personnel and detainees. Vienna police detention centre The NPM can also report two positive observations at Hernalser Gürtel police detention centre: one relates to the efforts of the police officers to survey the wishes of detainees. Persons in detention pending forced return can deposit their written wishes into a mailbox. However, many of them are illiterate. In view of the staff’s workload, it is encouraging that the staff endeavour to assist detainees in filling out their wish lists on a daily basis. Second, during a meeting with the commission at the end of November 2017, the Police Department of Vienna promised to change its personnel structure at the management level. As part of a new, centralised management structure, a group of commanders should be established by June 2018. These employees, who are to be entrusted with all matters, should also be available on the weekends. The primary goal of the structural changes is to improve the traceability of the security measures taken and counter the deficiencies in the documentation of such measures found by the NPM in 2017. 158