Institutions for persons with disabilities are affected by violence should be provided with accessible information in simple language, peer counselling inside and outside the facility as well as customised therapy services. Easy, barrier-free access to victim support facilities must be guaranteed. Another important factor is that staff are sufficiently trained in violence prevention and can avail of supervision. Commissions recommended installing an emergency call system, which requires sufficient staff during the night and effective communication channels. Such a system should be a component of general emergency planning and not only be restricted to violent incidents. Personnel training is essential Ultimately, the measures taken when violence is used must be made unequivocally clear to violent clients. The availability of pertinent therapy offers is particularly important in this context. Many of the suggested measures can help both the victims and the perpetrators. What is crucial for the success of these measures is that the preventive approach is implemented on all levels and safety aspects are considered in all activities. As a consequence, clients with a high potential for aggression and violence are only admitted if the respective facility is prepared for potential risks by means of safety management. The NPM would like to emphasise that the main responsibility for fulfilling these requirements is with the public sector. In practice, it is often the case that only few shared accommodations or sheltered workshops are willing to admit clients with a high potential for violence because the risk appears to be too high for them. Public sector responsible for providing offers The lack of suitable alternatives is also “homemade”, as clients with a high potential for aggression are passed from facility to facility. Instead, it is necessary to create stable conditions with increased staffing. In a privately run facility in Lower Austria, clients were repeatedly expelled from the facility in spite of being in fulltime care according to notification from the supervisory authority. Those affected were “suspended” because of violent incidents and threats, and were homeless for some time as a punishment because they have no family ties. The facility failed to observe the procedure that is in place when clients can no longer be cared for: the Land Government was not informed of the sanction in advance. Discharging persons with disabilities from care without ensuring an alternative is, in the view if the NPM, a serious violation of human rights. This is regardless of the kind and severity of the incidents leading to expulsion. Suitable and trained staff, adequate rooms and external support services can only be guaranteed with the corresponding financial resources. These funds must be made available. Sufficient funds must be available 89