1. PRISON MANAGEMENT
Composition of prison staff
When recruiting staff members, prison authorities should ensure there is an adequate
prisoner-staff ratio to ensure the safety of the facility and all those within it at all times.
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There should also be an active policy-level commitment to hiring diverse staff, including
people from minority racial or ethnic groups and, where possible, reflecting the diversity
of the prison population itself.
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Authorities should make particular efforts to recruit female staff, taking into account the
requirement of Rule 81(3), which states that female detainees shall be attended and
supervised only by female staff members.
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For health-care staff, who should be independent of prison staff, see see Rule 25 (2).
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Staff terms and conditions
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UNODC recommends that prison staff compensation “be based on local standards and
market factors and be commensurate with the difficulty of the function to be performed,
the level of responsibility assigned to the position and the experience and skills of the
individuals”. UNODC also notes the importance of systems of advancement to encourage
employee development and provide career opportunities in the service.83
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The United Nations Office for Project Services (UNOPS) highlights the need to consider
the design of facilities to support personnel in fulfilling their role, including the need for
the functional areas used by prison staff to be completely separate from areas used by
prisoners. UNOPS also points out that staff facilities must include sufficient changing rooms
for both female and male prison staff and that facilities should include sinks, toilets and
shower installations.84
Training opportunities and methodology
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In addition to training prior to entering service, continuous, in-service training is important,
not only to maintain and improve the existing knowledge of prison staff, but also to ensure
they are made aware of any changes to policy and practice, including new developments in
good practice. With this in mind, the training curricula should be regularly updated, including
to incorporate the new provisions of the Mandela Rules. It is also important to ensure that
new and updated training programmes are available to existing staff as well as those who
have been newly recruited into the service.
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Staff training and promotion opportunities should be made available to all staff members
on an equal basis, without discrimination, and in accordance with the requirements of their
particular roles and functions. Rule 32 of the Bangkok Rules specifies that female prison
staff should receive equal access to training as male staff. The UNODC Handbook for
Policy Managers and Policymakers on Women and Imprisonment85 also identifies the need
to empower female staff within prison systems and provides further suggestions on the
particular training needed by female staff and those working with female prisoners.
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In order for training to be effective, training providers should themselves be carefully selected.
They should know their subject matter well, but must also be familiar with the prison
environment and understand the challenges facing prison staff and prisoners.
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The availability of e-training courses is positive but cannot replace the benefit of
face-to-face education. Training programmes could be carried out jointly with specialist
community organizations.
83. Handbook for Prison Leaders, UNODC, op. cit., note 73, p. 56.
84. Technical Guidance for Prison Planning, United Nations Office for Project Services (UNOPS), 2016, p. 203.
85. Handbook for Prison Managers and Policymakers on Women and Imprisonment, United Nations Office on Drugs and Crime (UNODC), 2008
at www.unodc.org/documents/justice-and-prison-reform/women-and-imprisonment.pdf.
Guidance document on the Nelson Mandela Rules
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