19 When preparing for a visit to the institution the existing information about the institution is taken into consideration. Responsibilities are assigned by dividing the team for visits into four thematic groups – the first observes housing conditions (Housing conditions observation group), the second considers the exercise of legal protection in the institution (Legal group), the third deals with the issues related to the treatment of persons deprived of their liberty (Treatment group), while the fourth examines the health protection system in place for persons placed in the institution (Medical group). In order to increase efficiency in gathering relevant information during the visit, the team members provide the necessary paper-work in advance (questionnaires, structure and form of sections of the report) which serves as a guide. The NPM teams conducting visits to the institutions where people deprived of their liberty are placed are multidisciplinary and usually made up of experienced lawyers, psychiatrists, physicians-forensic experts and psychologists. Visits are carried out according to previously established phases. First phase foresees an interview with the management of the institution, second phase a joint visit of the institution. During the third phase, thematic team representatives of the NPM (legal affairs, treatment and group for health care) have dialogues with heads of relevant organizational units and review documentation. During the fourth phase, interviews with persons deprived of their liberty are conducted, and in the fifth phase, after the short meeting of all groups, the final interview with the management of institution is carried out, in which a preliminary impression concerning the current situation in the institution is identified. Acting upon established phases is not mandatory as it depends on the type of visit and other circumstances. Questionnaires are used and filled-out by the team members during the visits for the purpose of more efficient and systematic work performance as well as collection of excerpts from relevant regulations and standards in certain areas of work. In accordance with the work methodology, the reports are generally made ​​up according to the predetermined structure. However, depending on the type of visit and the data collected during the specific visit, upon the proposal of the team members a predetermined structure of the report can be modified and adapted as needed. In the reports on visits to the institutions where persons deprived of their liberty are placed, the NPM identifies deficiencies and issues recommendations in order to eliminate identified shortcomings which could lead or lead to torture or ill-treatment. Once the shortcoming is identified or certain irregularity in the work, relevant regulations and standards are referenced in the recommendation issued with which it is necessary to bring into line the actual state or conduct. Reports are delivered to the visited institution and competent ministry, along with the invitation to a meeting during which the report is to be considered and reviewed. The NPM methodology foresees continuous dialogue with the visited institution and competent ministry. The aim of the dialogue with the visited institution and competent ministry is to mutually analyze and examine current situation in the particular institution and in the system as a whole, primarily for the purpose of finding the best approach to implement the recommendations the NPM issued after the visits. In order to maintain a balance between confidentiality and transparency in the work, the NPM report on visit to the institution, in which all personal data is made anonymous, is published upon being responded to by the competent authorities. Statements and responses are then published on the website of the Protector of Citizens and the NPM webpage.