53 Follow-up of recommendations Confidential communication with health personnel Recommendation ››Following its visit to Stavanger Prison, the Ombudsman recommended that the prison should ensure that all enquiries to the health department were treated in confidence. Inmates should be informed that request forms for medical consultations can be placed in sealed envelopes, and envelopes should be made available to all inmates. It was also recommended that the line for the prison officer's signature on request forms for medical consultations should be removed immediately. Follow-up ››Following the visit, Stavanger Prison and the health department have informed the Ombudsman that they have changed the forms for enquiries to the health department, and that the line for the prison officer’s signature has been removed. It has also been introduced as standard procedure that the request forms are to be placed in a sealed envelope by the inmate before being given to a prison officer. This thus enables inmates to be able to contact the health department without having to share confidential health information with others. Information in a language one understands Recommendation ››Most inmates have a great need for information when they are admitted to prison, especially first-time inmates. At a number of the prisons the Ombudsman has visited in the past year, no information has been available for foreign inmates in a language they understand. The Ombudsman has underlined that information for inmates shall be given in a manner and a language that the inmate understands. Follow-up ››Kragerø Prison, Juvenile Unit East and Ila Detention and Security Prison have initiated the process of translating information into the most common languages among foreign inmates. Ila was also considering translating a condensed information sheet and the possibility of making an info film in a number of languages. Kragerø Prison stated that the prison has equipment for showing an info film in connection with admission and that an info channel will also be installed on the inmates' TV. Physical conditions Recommendation ››The common rooms, admission rooms and visit rooms at several of the child welfare institutions visited were bare and unpleasant. The Ombudsman has underlined that surroundings are important for children and young people’s sense of security and feeling of being looked after. It has been recommended, among other things, that the admission rooms are designed in a way that ensures a dignified admission process in a safe and welcoming environment. Follow-up ››Following the visit to the child welfare service’s emergency institution for young people in Oslo, the institution has refurbished one of the admission rooms, put in a sofa and table and bought posters for the walls, so that it now looks more welcoming. Akershus youth and family centre, Sole department, purchased furniture, rugs, plants and pictures to make the common areas more pleasant. The visit room has also been painted and three resident rooms have been redecorated.