A4 DRAFT LETTERS OF RESPONSE TO A COMPLAINT EXAMPLE 2: Reasonable domestic means exist for remedying the complaint, but no effort has been made to use these means: Dear ....................... , Thank you for your letter of 11 January 2003 informing us that, due to your inability to pay your rent, you are threatened with eviction from your apartment. It appears from your letter that you have not yet attempted to resolve the matter through domestic channels. We have therefore attached a list of government offices that may be helpful in resolving your complaint, including the Ministry of Housing, the Ministry of Social Welfare, and the Human Rights Commission. While we sympathize with your circumstances, we regret that the Mission is not in a position to consider assisting with individual complaints unless it is clear that they constitute a human rights violation and unless reasonable efforts have been made to resolve the problem through available domestic channels. Sincerely, Jane Smithova Human Dimension Officer 124