A4 DRAFT LETTERS OF RESPONSE TO A COMPLAINT EXAMPLE 2: Request for more information when the circumstances are less urgent or are not clear: Dear .......................... , Thank you for your letter of 11 January 2003 concerning discrimination against members of the Nethspangyz minority in Dubtibetta. Judging from the information you provided, the discrimination relates primarily to employment practices of private companies; it is not clear from your letter whether local government officials are also involved in discriminatory practices. In any event, the government is bound by OSCE commitments to prevent all forms of discrimination. We hope, therefore, that you have raised your complaint directly with government authorities. Before the Mission can consider taking any action on this complaint, we would need additional details to substantiate the allegations of discrimination you raised, as well as information on whether the government has been approached to remedy the problem and what its response has been. I would therefore appreciate receiving any further information you might be able to send me. Alternatively, I invite you to come to the Mission at your convenience to discuss the problem. Please contact me by telephone (55 5 555 555) for an appointment. Thank you for bringing this problem to our attention. Sincerely, Jane Smithova Human Dimension Officer 128