4.3 Mission in Kosovo In 2017, the DSPS primarily provided strategic, capacity-building, advisory, monitoring and technical support to its partners from the Kosovo Police (KP) and other public safety institutions. It ran unified budget and extrabudgetary project activities consisting of specialized and advanced training courses, conferences, seminars, workshops and roundtables, focusing on building the capacities of the KP and other public safety institutions to prevent and counter various forms of transnational threats. Such activities encompassed organized crime, cybercrime, terrorism and violent extremism and radicalization, trafficking in human beings and enhancement of community policing and community safety infrastructure. The DSPS also continued to contribute to the drafting of new strategies, and in reviewing several existing ones in order to enhance the security sector. The DSPS also utilizes its small field presence in the Mission’s regional offices of Gjilan/ Gnjilane, Mitrovicë/Mitrovica North, Mitrovicë/Mitrovica South, Pejë/Peć and Prishtinë/Priština, to monitor the human rights compliance of the KP, with a particular focus on hate crime. In its activities related to the advancement of community rights, the Mission’s Department of Human Rights and Communities (DHRC) also co-operates with the police and contributed to the report with several activities. Activities Related to General Police Development and Reform Police Monitoring and Confidence-Building Building on the success of the confidence and satisfaction in policing pilot programme in Ferizaj/Uroševac in 2016, from 12 to 23 June, the Mission conducted two sets of five-day ToT with an aim to expand the programme throughout KP. Thirtythree assigned trainers from all regional police directorates, inspection unit, border police and Police Inspectorate of Kosovo (PIK), were equipped with skills to train their fellow officers in delivering an improved level of service to victims of crime, thus increasing public satisfaction and confidence in the police. Participants were familiarized with materials for victims of crime, importance of communication and interaction with victims, as well as roles and responsibilities of supervisors, investigators and management to improve overall confidence. Furthermore, an overview of the new community policing strategy was provided to participants, who in turn transferred it to the frontline police officers during the remainder of 2017. On 18 October, the Mission concluded the facilitation of eight workshops on confidence and satisfaction in a policing programme for the KP senior management. The aim of these workshops, carried out from February to October, was to 54 ensure that police managers are familiarized with their roles and responsibilities, as well as the approach undertaken by their subordinates, in order to address issues affecting public confidence and satisfaction in police. In particular, workshops provided regional supervisors, station commanders and senior managers with a detailed overview of requirements and benefits deriving from a successful delivery of this programme, piloted by the Mission in Ferizaj/Uroševac in 2016. During these events, held in all police regions and the general directorate, the Mission presented the background and principles of the public confidence and satisfaction programme, as well as the information package for victims of crime. Additionally, a short overview of the new Community Policing Strategy and Action Plan 2017-2021 was presented and elaborated during these workshops that hosted around 350 participants from the KP and PIK. Finally, with 33 Mission-trained police trainers already delivering training on these matters to their officers across KP regions, the programme is expected to commence application throughout the entire police organization from the beginning of 2018. Police Development and Reform within Security Sector Reform On 20 January, in support of the KAPS, the Mission facilitated the final roundtable to present its feasibility study on further career development of the senior law enforcement officers, with a focus on the prospect of establishing a future Master's programme in security and public safety sciences. The event gathered 60 senior representatives from relevant government ministries and their public safety agencies, and