| 109 Cases opened in 20181 5,026 1) Administrative cases are not included. In addition, cases selected for collective review in connection with general own-initiative investigations are not normally included. 2) Comprise monitoring visits to institutions for adults and for children, monitoring visits to investigate physical accessibility for persons with disabilities and monitoring of forced deportations of foreign nationals. See pages 34-62 for information about the Ombudsman’s monitoring activities. 4,798 162 66 complaint cases own-initiative investigations monitoring cases2 5,026 6,000 4,379 5,000 4,994 4,000 4,990 4,909 4,878 4,999 4,542 4,774 5,045 3,000 Developments in the number of cases opened 2,000 1,000 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018