For the anniversary broadcast on 12 January 2012, the programme host Peter Resetarits picked the most outstanding moments of the last ten years from the archives. Ombudsman Kostelka examined why eating poppyseed dumplings could eventually lead to losing the driving licence. One of Ombudswoman Stoisits’s cases filled the ORF studio to overflowing when proponents and opponents of the planned bypass route around the town of Schützen exchanged arguments. That the AOB persistently pursues the population’s matters of concern was demonstrated by one of Ombudswoman Brinek’s cases: The lack of an access road to some of the properties on the Schafberg area in Vienna became a legal dispute lasting many years. The Internet is being increasingly utilised as a point of contact for the AOB. The continuously rising number of visitors shows that the website, which was completely redesigned in 2010, is gaining popularity among the population. In the past year, around 66,000 people visited the website at www.volksanwaltschaft.gv.at. Two thirds of the hits came from Austria, while the remainder came from abroad (93 countries). In the majority of the cases, the AOB website is found through search engines. One third of the users, however, accessed the website directly. The AOB website gets 66,000 hits The website offers concise information about the AOB’s work. The “cases of the week” that are presented on a regular basis and the summaries of the weekly ORF TV programme Bürgeranwalt are particularly popular. The complaint form was downloaded 8,500 times proving that users welcome the unbureaucratic access to the AOB. The clearly structured display of the consultation day schedule in the individual federal Laender is also accessed frequently. Experts have the possibility of accessing AOB statements on federal and state draft legislation and documents on selected cases in which the members of the AOB jointly determined a case maladministration and issued a recommendation to the competent public authority. The most popular contents 23